Field Consultant - Subrogation

Posted 24 Days Ago
Be an Early Applicant
Chicago, IL
55K-78K Annually
Mid level
Artificial Intelligence • Automotive • Internet of Things • Software
The Role
The Field Consultant is responsible for addressing operational and service management needs related to the Subrogation product, ensuring client satisfaction, and maintaining relationships with insurance carriers. The role includes analyzing data, troubleshooting product concerns, and developing service plans while providing training and support. The consultant will travel up to 30% to deliver on-site and remote services.
Summary Generated by Built In

Salary range is:

$54,635.00 - $78,000.00

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.
The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.


 

The RoleThe primary objective of the Field Consultant is to work with Internal stakeholders as well as the client in addressing operational and service management needs associated with the account’s contracted Subrogation product(s). This role is also a subject matter expert in CCC Subrogation products and in expressing their value propositions.
This is a remote role with up to 25-30% Travel
Field Consultants ensure client satisfaction and retention through quality service and proactive consultation with Insurance Carriers. Field Consultants are responsible for building and maintaining relationships with customers at the local office levels.


 

Key Responsibilities:

  • Assists Account teams in addressing specific client needs and managing accounts using Safekeep solutions.
  • Service customers through scheduled on-site visits as well as remote service options such as webinars, web-based portals, and self -service technology
  • Troubleshoot product related concerns from insurance clients and coordinate solutions through the technical support department
  • Maintain client relationships for the purpose of retaining and increasing company market share
  • Gain a solid understanding of each client's claims process in order to better assist their claims managing needs and help drive enhanced claims processing
  • Develop and assist in client related service plans that are consistent with short-range and long-range business objectives that can be measured
  • Supports sales management process (e.g. pipeline report, call report monitoring etc. for designated accounts.)
  • Interpret data, analyze results using statistical techniques and provide ongoing reports.
  • Identify, analyze and interpret trends or patterns in complex data sets.
  • Provide and review management reporting with users and their management providing insight.


 

Requirements:

  • 4-year degree or equivalent work experience required
  • Knowledge of the Insurance Industry and Subrogation required
  • Instructor led training experience is required
  • Project management and change management experience a strong plus
  • Experience using Customer Relationship Management tools preferred
  • Work experience in an action-oriented and results-based environment
  • Strong analytical skills and technical acumen (Tableau, Word, Excel and PowerPoint)  
  • Excellent communication skills, customer service focus and strong work ethic required
  • Ability to work independently from home office required


 

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

  • 401K Match

  • Paid time off

  • Annual Incentive Plan Performance Bonus

  • Comprehensive health insurance

  • Adoption Assistance

  • Tuition Reimbursement

  • Wellness Programs

  • Stock Purchase Plan options

  • Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.

Top Skills

Tableau
The Company
HQ: Chicago, IL
1,500 Employees
Hybrid Workplace
Year Founded: 1980

What We Do

At CCC, we’re all about connectedness - from our people to our products. Our team is truly reshaping the auto and casualty insurance, auto manufacturer, collision repair, and parts industries. We’re setting the bar in these industries for AI-powered data insights, machine learning, IoT, and telematics.

Why Work With Us

Our people are paving the path forward through innovation. The diversity of our ideas, people, and products propel us forward every day and fuels our people to stay and strive. In 19' CCC was recognized by Built In Chicago as a Best Place To Work, a Top-Rated Workplace by Indeed, and one of America’s Best-Mid-Size Employers by Forbes.

Gallery

Gallery

Similar Jobs

Discover Logo Discover

Principal BSA & AML Specialist

Cloud • Fintech • Machine Learning • Analytics • Financial Services
Hybrid
Chicago, IL, USA
18000 Employees
91K-153K Annually

Accelerated Digital Media Logo Accelerated Digital Media

Associate Director of Client Success & SEM

Agency • Digital Media • eCommerce • Marketing Tech
Remote
Chicago, IL, USA
30 Employees

CSC Logo CSC

Client Service Representative

Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Springfield, IL, USA
8000 Employees

CSC Logo CSC

Document Processor

Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Springfield, IL, USA
8000 Employees

Similar Companies Hiring

Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Cloud
Chicago, IL
45 Employees
RunPod Thumbnail
Software • Infrastructure as a Service (IaaS) • Cloud • Artificial Intelligence
Charlotte, North Carolina
53 Employees
Hedra Thumbnail
Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
San Francisco, CA
14 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account