The Role
The Field Collector will collect payments, interact with customers to negotiate payment plans, maintain records, report progress, and ensure compliance with regulations.
Summary Generated by Built In
Palmpay is a Pan-African fintech company currently operating in Tanzania, Ghana, Nigeria and expanding to other markets in Uganda. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online. We are seeking for a proactive and results-driven Field Collector will be responsible for collecting payments, conducting field visits and managing customer accounts, requiring strong communication skills and attention to detail.
Key Responsibilities
Key Responsibilities
- Collection Activities: Performs collection activities primarily through field visits to customers' locations, ensuring timely payment of overdue accounts.
- Customer Interaction: Engage with customers to explain delinquencies, negotiate payment plans and resolve any issues related to their accounts.
- Documentation: Maintaining accurate records of interactions, payments received and any agreements made with customers.
- Reporting: Need to report on collection progress and provide updates to management regarding outstanding accounts and collection strategies.
- Compliance: Ensuring compliance with company policies and legal regulations regarding debt collection practices are crucial.
- Diploma or bachelor's degree in finance, accounting, economics, business administration or marketing.
- 1-3 years of experience in collections, sales, or customer service is often preferred.
- Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers and negotiating payment terms.
- Problem-Solving Abilities: Should possess good problem-solving skills to address customer concerns and find suitable solutions.
- Attention to Detail: A keen eye for detail is necessary for accurately documenting interactions and managing accounts.
- Must be Ugandan.
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The Company
What We Do
PalmPay is building the financial superapp for Africa
