Field Capacity Administrative Manager

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Position Summary:

The Service Capacity Network Growth Support Administrator will provide operational support and assist with special projects to enable network growth and service capacity expansion. This role will work closely with Service Capacity Managers and cross-functional teams to manage documentation, track project progress, and ensure compliance with established processes.

Key Responsibilities:

• Operations Support:
  • Assist Service Capacity Managers with Letters of Consent (LOC), Letters of Understanding (LOU), and project tracking.
  • Maintain continuity by managing legacy LOCs and LOUs.
• Document Management:
  • Prepare and manage capacity-related document flows using Docusign.
  • Partner with Ford Office of General Counsel (OGC) to create agreements.
• Funding & Process Management:
• • Process Service Expansion Funding requests.
  • Track and update project milestones, including:
    • Checklist 1 & Checklist 2
    • LOU
    • Bay Counts
    • Funding status
• Reporting & Compliance:
  • Ensure accurate documentation and timely updates to support network growth initiatives.

• Strong organizational and administrative skills.
• Experience with document management systems (e.g., Docusign).
• Ability to manage multiple priorities and meet deadlines.
• Excellent communication and collaboration skills.
• Familiarity with legal agreements and corporate processes is a plus.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.