As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Quintech Electronics & Communications, Inc.
This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s facilities.
Responsibilities:
- Travel to customer sites for installation, maintenance, and upgrading of systems, including both hardware and software components.
- Provide on-site and remote technical support to ensure successful deployment and operation of products.
- Serve as the primary point of contact for customers, listening to their concerns and needs with professionalism and technical insight.
- Act as a liaison between customers and internal teams, especially sales and engineering, to communicate feedback and identify potential business opportunities.
- Document service activities, system performance, and customer feedback in a clear and timely manner.
- Support technical training and onboarding for customers when needed.
- Travel to US-based customers as needed, up to 75%
- Provide other duties as assigned and adhere to company policies and procedures
Minimum qualifications:
- Bachelors Degree or Diploma in computer science or equivalent
- Be results oriented, self-motivated, and a team player
- Strong analytical, research, and problem-solving skills
- Strong computer science fundamentals (logic & discrete mathematics, algorithms, data structures)
- Position may require candidate to meet eligibility requirements for security clearance
- Python and Javascript
- Shell scripting (Bash) and Unix command line
- Linux tools and services
- Computer networking and network programming
- Distributed systems and service-oriented design
- Databases (e.g. PostgreSQL, MySQL)
- Version control systems (e.g. git, svn)
- Virtualization technology (e.g. VMware, VirtualBox, KVM)
Position is a full-time, daylight position, M-F 7:30am-3:30pm
Seeking Candidates local to Indiana, PA or Pittsburgh, PA
We offer a competitive salary and excellent benefit package which includes: Paid Time Off, Paid Holidays, Medical/Dental/Vision, Company-Paid Life Insurance, Employee Appreciation Events...and More!
Quintech Electronics and Communications, Inc. (Quintech) is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate, support, and value diversity!
Quintech does not discriminate in employment or recruiting efforts on the basis of race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
All employment decisions are decided based on qualifications, merit, and business needs.
If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.
Thank you for considering a career with Quintech!
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What We Do
Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.
Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.
With over 1700 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy
