Train and engage with your customers to ensure their success using 10x Genomics’ products
About the role:
As a Field Application Scientist you will be engaging with customers daily and delivering system usage trainings at customer sites, while providing experimental design, data analysis, logistical, and troubleshooting support across your region. You will be a key contact, in conjunction with in-house Technical Support, for responding to issues and maintaining relationships with customers. The primary goals of this position are to ensure rapid adoption and maximum customer success with 10x Genomics’ products.
What you will be doing:
Communicate:
- Acting as the main point of contact between the customer and company
- Keep customers apprised and trained on advancements in 10x technology and software
- Coordinate and perform customer site trainings and demonstrations
- Identify, document and communicate customer issues; complaints or concerns to management
- Contribute to white papers and documentation with the goal of expanding support content
Connect:
- Scientifically partner with customers as they develop their research utilizing 10x technologies
- Collaborate in scientific discussions with customers, cultivating long term relationships
- Create and maintain positive working relationships with customers (Key, is the ability to manage expectations while exceeding the customer’s needs)
- Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams
Support:
- Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments
- Interpret customer needs and identify the proper issue escalation pathway within 10x
- Support field sales team at trade shows, seminars and technical symposiums (including presentations and networking with thought leaders)
- Handle potentially stressful situations calmly and adroitly
Minimum Requirements:
- Extensive experience in molecular biology, biochemistry, genomics or genetics
- Demonstrable knowledge and experience with NGS workflows and data analysis software and/or sorting cytometry and associated analysis software
- Clear vision of and commitment to providing outstanding customer service
- Excellent organizational, analytical, and systematic troubleshooting skills
- Good written and verbal English and Japanese language skills
- Outstanding presentation and training skills
- Ability to maintain records for customer sites and provide high level feedback to management
- Willingness to travel up to 50%
Preferred Skills/Experience:
- PhD. or equivalent experience preferred (e.g. BA/BS with approx.5 years of experience, MS with approx. 3 years of experience) in Chemistry, Biochemistry, Molecular Biology or Genetics
- Previous customer facing experience
- Hands on proficiency with common molecular biology bench techniques; cell culture experience
- Broad knowledge of genomics or biochemistry
- Single cell laboratory experience is highly desirable
- Ability to work independently and as part of a team towards corporate goals
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About 10x Genomics
At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.
We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.
Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference.
Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law.
10x does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in place will be considered unsolicited and property of 10x, and 10x will not pay a placement fee.
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What We Do
Accelerating biological understanding and discovery is more than a mission for 10x Genomics. It’s a commitment. Fueled by equal parts scientific vision and determined passion, we are enabling fundamental research across the life sciences by delivering rapid innovation that allows our customers to resolve complex biology—across the fields of oncology, immunology, neuroscience, and more. As we deliver powerful new methods for discovery, we create opportunities for scientists to address and reveal the true complexities of biology and disease. Already, our products have been adopted by researchers around the world, including 97 of the top 100 global research institutions and 19 of the top 20 global pharmaceutical companies, and have been cited in over 1,200 research papers on discoveries across the life sciences.
