Field Application Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The Customer Engagement (CE) team is our field based, customer facing organization consisting of Technical Engagement Managers and Application Engineers. The team partners closely with our customers to provide a comprehensive portfolio of products, software, and expertise, to help customers manage yield throughout their fabrication process—from research and development to final volume production. Responsibilities of this group include maintaining strategic client relationships, partnering with our sales team in identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. Partnering with our sales organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and product offerings to maintain a high level of customer satisfaction.

Job Description

We are looking for a FIELD APPLICATIONS ENGINEER to provide technical Applications support for the development and implementation of SFS Division wafer inspection products at customer facilities.

Responsibilities include:

• Technical Support: Driving acceptance of new tools at customer sites. Create recipes for regular production support. Develop Best Known Methods for the customer use cases, driving product adoption and differentiate vs. competition. Train operators & engineers on the equipment. Analyze tool performance and work in team with KLA CSEs and TSEs organization on problem solving on KLA inspection tools. Work on complex problems and develop unique solutions to meet customer’s requirements.
• Project management: Identify and manage priorities and milestones. Develop clear project schedule and track progress. Work in synergy with defectivity and metrology Application Eng., BU management and Division. Develop value proposition and effective project summaries for Executive meetings.
• Communication: Establish regular communication with the customer. Present and highlight the system values for customer use cases and differentiate vs. competition. Communicate results and issue with the Division. Provide accurate problem statement when reporting problems. Execute plan of actions and collect data.
• Pre - sale support: Assist sales and marketing in potential opportunities and/or competitive situation. Helping on brainstorming strategy for penetration of new customers and adoption.

Essential Technical Skills:

• Knowledge of Advanced Optics technology, Physics, Material science
• IC Process background: Solid understanding of semiconductor process technologies is required. Previous customer/industry experience is a plus.
• Metrology control technique knowledge
• Excellent presentation and communication skills
• Project management experience - Ability to handle multiple projects in parallel
• Have creative thinking approach to deal with new customer challenges
• Excellent problem-solving skills

Important Skills:

• Be a driver, influence situations by facts.
• Successful with multiple cultures environment
• Leadership competencies: successful execution of projects in high pressure environment

Basic Qualifications:

• Languages: Fluent English (both written and spoken), Italian and French knowledge are a plus
• Master's Level Degree : physics, engineering, electronics, materials science,
• 3 years of working experience in semiconductor environment is a plus
• PHD degree or Post-Doctoral research is a plus.
• Previous experience as Field Applications Engineer on inspection tools is a plus.

What makes this position unique?

The position offers the opportunity to use process knowledge and experience to implement solution s and differentiated use cases along with KLA's tools. The candidate needs to be a hands-on type person, aggressively interested in learning new things and keen on communicating with KLA divisions and customers. Frequent (> 50%) travel across and outside the BU are required. The position can be based in Milan or Catania, Italy.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer