Fibre Quality Specialist

Job Description

Please note this role requires travel, and therefore a fully expensed van is included.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Fibre Quality Specialist

You will lead quality audits across field teams and suppliers, ensuring compliance with CityFibre standards and promoting a strong safety culture.

You’ll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Supporting and encouraging positive safety practices
• Completing audits across various installation types, including PIA
• Drive a right first time (RFT) culture, delivering coaching and support to achieve successful customer connections
• Supervise installation engineers to ensure safety, quality and processes are followed in line with CityFibre requirements
• Support continuous improvement by resolving on-the-day issues, contributing to installation problem-solving, and participating in the on-call rota for emergency response

What you’ll bring to the role

We’re looking for a strong communicator with experience of auditing completed works and carrying out quality checks. You’ll also have:

• Extensive knowledge of fibre including network build, FTTx installation, fault finding, fibre blowing and fibre splicing
• Experience of OTDR / IOLM testing and knowledge of PIA – duct and/or pole installations
• NRSWA – units 2 and 10
• SA001 and SA002 Smart Awards

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help!