Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Why this role
Genesys powers world-class customer experiences in the cloud. Our Public Sector team maintains FedRAMP Moderate authorization for Genesys Cloud that support U.S. government customers. As a FedRAMP GRC Intern, you’ll help operate and strengthen the security and compliance programs that keep our environments audit-ready and secure.
This internship is ideal for students — including veterans and career changers — looking to build practical experience in cybersecurity, governance, risk, and compliance (GRC). You’ll gain hands-on exposure to how large-scale SaaS platforms meet federal security standards like NIST 800-53 and FedRAMP.
What you’ll do
Help maintain the FedRAMP System Security Plan (SSP), policies, procedures, and system diagrams and adopt 20x lessons.
Collect and organize audit evidence for monthly and quarterly continuous monitoring activities.
Support updates to Plans of Action and Milestones (POA&Ms) by verifying remediation progress and documenting results.
Review vulnerability, patching, and configuration reports; summarize findings in dashboards or status updates.
Assist in preparing artifacts for 3PAO and agency reviews, and help coordinate walkthroughs or sampling sessions.
Contribute to playbooks, checklists, and documentation improvements.
Identify automation & improvement opportunities (data cleanup, report generation, or evidence tracking).
Collaborate with teams across Security, Cloud Engineering, Product, and Legal on changes or processes that affect FedRAMP.
What you’ll bring
Currently pursuing a bachelor’s or master’s degree in Cybersecurity, Information Assurance, Computer Science, MIS, or a related discipline.
Strong written communication and attention to detail.
Ability to turn technical details into clear, structured documentation.
Familiarity with one or more of the following:
Security and compliance frameworks such as NIST SP 800-53, FedRAMP, or NIST SP 800-171.
Security concepts like vulnerability management, configuration baselines, or log analysis.
Cloud technologies (AWS, Azure, GCP).
Experience with productivity or workflow tools (Jira, Confluence, N8N etc.).
Comfortable working with datasets; basic scripting knowledge (Python, Go, or similar) is helpful but not required.
Preferred qualifications
Coursework or certifications in cybersecurity or compliance (Security+, CAP, or similar).
Experience (personal experience is acceptable) with vulnerability scanning tools (Tenable/Nessus) or security benchmarks (CIS, STIG).
Prior internship, lab, or research experience in security, compliance, or IT operations.
Military or public sector experience — especially if you’re transitioning from service — is highly valued.
Eligibility and work authorization
Must be based in the United States for the duration of the internship.
U.S. citizenship required due to FedRAMP and public sector requirements.
Must be able to pass a background screen appropriate for public sector work.
What you’ll learn
How a global SaaS company implements and maintains FedRAMP and NIST 800-53 controls in production.
The structure of continuous monitoring, change control, and vulnerability management in a regulated environment.
How to work with Security, Engineering, and Product teams to build audit-ready systems that scale.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$0.00 - $0.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
