Sales Systems and Process Manager

VAST Data is looking for a Federal Sales Systems and Process Manager to join our growing team! Due to the requirements of this role, this individual MUST be a US Citizen.

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.

"VAST's data management vision is the future of the market."- Forbes

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.

Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.

We’re looking for an operations specialist with deep experience with US Federal Processes and Sales Force Automation. This person will be an essential partner to the VAST Data Revue Operations organization , helping to optimize how we use Salesforce to serve our customers.

This role will focus on five key areas, all supporting the Sales team’s use of Salesforce as our central operating platform:

1. Tools & Technology
2. Process & Policy
3. Reporting & Analytics
4. Support & Enablement
5. Strategic Initiatives

1. Tools & Technology

• Serve as the primary business analyst for Salesforce Sales Cloud and Service Cloud, including user setup, permission sets, queues, and profiles
• Create and manage workflows, assignment rules, escalation rules, auto-response rules, and approval processes
• Build and maintain custom reports and dashboards for support leadership and stakeholders
• Manage and troubleshoot data integrity issues, duplicate records, and case routing anomalies
• Partner with cross-functional teams to implement new features, releases, and user requests
• Act as a liaison between business teams and IT/System teams for platform changes
• Stay current with Salesforce updates and best practices to drive continuous improvement

2. Process & Policy

• Document configuration, processes, and support materials for training and governance
• Partner with Sales, Finance, Support and Operations to streamline end-to-end processes (e.g., onboarding, order management, renewals).
• Define and document standard operating procedures (SOPs) and data standards that ensure scalable, reliable operations across teams.
• Proactively identify and resolve process inefficiencies or data quality issues, while preventing recurrence through system and policy changes.

3. Reporting & Analytics

• Build and maintain dashboards and reports within Salesforce to support business reviews, Sales leadership, and customer-facing teams.
• Serve as the go-to resource for custom reporting needs and ad hoc data analysis.
• Support the development of a master data strategy in collaboration with Operations and Finance, ensuring a unified and reliable customer database.

4. Support & Enablement

• Provide day-to-day Salesforce support to the Sales organization, including troubleshooting issues and handling help requests.
• Develop runbooks, documentation, and training materials to empower Sales team members in using Salesforce effectively.
• Deliver onboarding sessions and training for new team members and reinforce best practices across the team.
• Track compliance with Salesforce SOPs and data hygiene standards; drive accountability across teams.

5. Strategic Initiatives

Own and/or contribute to cross-functional initiatives such as:

• Salesforce user administration (access, profiles, permissions, role hierarchy, etc.)
• Structuring accounts for partner support and services (OEMs, resellers, GSIs)
• Managing SFDC processes (flows, validation rules)
• Supporting onboarding and system access for new Sales team members

• 5 years of experience administering Salesforce, with a strong focus on Service Cloud and Customer Community
• Salesforce Administrator Certification required; Sales and Service Cloud Consultant certification preferred
• Proficient in configuration (not code): Flows, page layouts, Lightning App Builder, validation rules, etc.
• US Citizenship (only) required - dual citizenship not allowed
• Strong understanding of support processes and metrics (e.g., SLAs, CSAT, case lifecycle)
• Strong understanding of Agile Methodology, scrum master preferred
• Preferred: Experience supporting a global customer-focused team 
• Preferred: Enterprise software or high-tech industry experience is a plus.
• Location: US Remote, Campbell or New York

Qualifications

• A relentless drive and a customer-first mentality are essential.
• Demonstrated ability to structure and assess problems, execute high-level directives, and manage program impacts.
• Proven track record in program management, execution, change management, and cross-functional stakeholder management.
• Strong executive presence, communication, and facilitation skills, with experience engaging and partnering at all levels, including executives.
• Strength in researching, understanding, distilling, and communicating complex business issues, ideas, and analyzing business impact.
• Familiarity with/drive the Agile development and release methodologies, especially for the automation of business processes and improvements/redesigns.
• Ability to thrive in a culture of transparency and direct feedback.