The Fulfillment Center (FC) Lead will play a hands-on role in our dynamic operation in Jessup, PA. This individual will be a change agent who thrives on details, drives daily improvements, and fosters positive relationships with hourly Team Members!
What you'll do:
- Support Area Managers in driving operational performance and engagement across a team of up to 45 hourly associates.
- Promote and maintain a safe, clean, and organized work environment.
- Ensure achievement of daily operational goals.
- Coach, mentor, train, and develop Team Members for performance and career growth.
- Serve as a cultural ambassador, modeling Chewy's operating principles, ethics, and integrity.
- Act as a liaison between hourly associates and leadership, ensuring two-way communication and engagement.
- Thrive in a fast-paced, rapidly evolving e-commerce environment.
- Collaborate with site leadership to identify and implement network-wide standard processes.
- Foster a positive and inclusive team dynamic that encourages feedback, adapts to change, and stays focused on the customer experience.
- Use tools including the Warehouse Management System (WMS), Chewy Labor Management System (CLMS), Tableau, and Smartsheet.
What you'll need:
- External candidates: 1+ years of formal people leadership experience in operations, logistics, or a fast-paced environment.
- Internal candidates: Minimum of 3+ months of demonstrated informal leadership (e.g., peer mentoring, project ownership, or training others) in a high-performance setting. Must be in good standing with company.
- Passion for working in an environment with a high degree of ambiguity and change.
- Data-driven approach with a focus on metrics and continuous improvement.
- Customer-obsessed attitude with a strong commitment to service excellence.
- Strong communication and leadership skills with the ability to influence across teams and levels.
- Proven ability to adapt quickly and deliver results using data and insights.
- Unwavering integrity and high ethical standards.
- Flexibility to work weekends and/or night shifts, as required.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.).
Physical job requirements:
- Walk up to 2 miles per shift.
- Frequently lift up to 50 pounds.
- Frequently lift up to 70 pounds using an optional team lift.
- Rarely lift greater than 70+ pounds using a team lift.
- Stand, push, pull, carry, squat, and kneel.
- Climb up and down stairs (where applicable).
We offer the following benefits for our Team Members:
- 20% Chewy.com Discount
- Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
- Life and Disability Insurance
- 401(k) with company matching
- Wellness benefits through Wellbeing @Chewy
- Employee Assistance Program (EAP)
- Paid Time Off: Team Members are eligible to accrue up to 80 hours of PTO their first year
- Subsidized child, adult, and pet backup care through Care.com
- Discounts on many items through the LifeMart Discount platform
- The option to sign up for Payactiv's Earned Wage Access program and access a portion of the money you've already earned, before your regular payday!
- Opportunity for wage increases starting after 3-months of service
- Referral Bonuses - $500 per referral
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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