Our Opportunity:
The Fulfillment Center Lead will play a key role in our start-up operations, taking a hands-on approach to build and develop positive relationships with hourly Team Members at our Dayton, OH Fulfillment Center. This individual thrives in multifaceted environments, accepts change, and is passionate about driving daily improvements. With a focus on operational excellence, the Fulfillment Center Lead will be directly involved in the details, ensuring smooth processes and continuous improvements in efficiency, productivity, and team collaboration.
What You’ll Do:
- Lead and develop a team of up to 20 hourly associates to meet operational goals and ensure efficient performance.
- Develop and maintain a safe working environment, prioritizing the well-being of all employees.
- Take ownership for achieving all operational targets and goals.
- Recognize and reward strong performance while implementing dynamic team when vital.
- Mentor, train, and develop Team Members to support their career growth and learning opportunities.
- Feed a culture of continuous improvement by developing and sharing standard processes across shifts and throughout the network.
- Create a positive team environment that encourages feedback and drives significant change within the fulfillment center.
- Adapt to the evolving business needs while remaining focused on enhancing the customer experience.
- Apply the Warehouse Management System (WMS) to optimize order fulfillment and provide insights for process improvement.
What You’ll Need:
- 1+ years of leadership experience in fulfillment center or warehouse operations, with retail or e-commerce experience preferred.
- A passion for working in a start-up environment, with the ability to navigate ambiguity and change optimally.
- A metrics-driven demeanor to focus on achieving performance goals and operational perfection.
- A customer-service-oriented demeanor, with a willingness to go above and beyond to meet customer needs.
- Strong communication skills and the ability to lead employees, work with cross-functional teams, and engage with executive leadership.
- Shown adaptability and decision-making skills, using data to drive the right outcomes.
- Integrity and a high standard of ethics in all professional activities.
- Flexibility to work weekends and/or night shifts as needed.
- Proficiency in Microsoft Office Suite and a strong solid understanding of the tools vital for the role.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
