FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.
We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.
Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.
What to expect on your journey with us:
- A solid and innovative company with a strong market presence
- A dynamic, diverse, and multicultural work environment
- Leaders with deep market knowledge and strategic vision
- Continuous learning and development
Farmers Insurance is seeking a Mail & Messaging, Identity, Security & Compliance Product Owner to lead the strategy, roadmap, and delivery of critical enterprise services across messaging, identity, collaboration, and compliance. This role within the Collaboration Platform Engineering (CPE) team is responsible for ensuring resilient, secure, and compliant capabilities spanning Microsoft 365 Exchange Online, Microsoft Teams, Microsoft Entra ID, eDiscovery, legal hold, SMTP relay, and Proofpoint mail security.
The ideal candidate is a seasoned product leader with deep hands-on expertise in mail flow, Teams collaboration, identity, compliance, and security controls, strong command of SAFe Agile delivery practices, and proven experience balancing platform reliability, risk management, and business enablement. You will serve as the voice of the customer, drive platform modernization and governance, and own the product strategy for enterprise mail, collaboration, identity, and compliance services.
Responsibilities
Product Strategy & Roadmap
- Own the end-to-end product vision, strategy, and roadmap for enterprise messaging, identity, and compliance services, including Exchange Online, Entra ID, SMTP relay, mail routing, Proofpoint, eDiscovery, and legal hold capabilities
- Define and manage the Agile Release Train (ART) roadmap for mail, identity, and compliance value streams, ensuring alignment with enterprise business priorities, regulatory obligations, and cyber risk reduction goals
- Develop and maintain Lean Business Cases for epics and features related to service resiliency, platform modernization, compliance readiness, and security enhancements in partnership with Architecture, Security, and Portfolio leadership
SAFe Agile Delivery; Operate as a senior Product Owner within the SAFe Agile framework, guiding teams through PI Planning, backlog refinement, System Demos, and Inspect & Adapt ceremonies
Messaging, Identity & Mail Security
- Serve as the enterprise subject matter expert for Exchange Online mail flow, transport rules, connectors, SMTP relay, shared mailboxes, distribution lists, Microsoft Teams administration, and integrated collaboration services.
- Own the product strategy and lifecycle for Microsoft Entra ID capabilities relevant to messaging, Teams, and access, including identity integration, authentication dependencies, directory-driven access, and lifecycle controls.
Compliance, eDiscovery & Legal Hold
- Lead product ownership for Microsoft Purview eDiscovery and legal hold capabilities, including case workflows, preservation strategies, role-based access alignment, and operational readiness.
- Define governance standards and support models for legal hold, retention, inactive mailbox handling, and defensible data preservation in partnership with Legal, Records Management, Privacy, and Security stakeholders.
Business Value Realization & Metrics
- •Define, track, and report KPIs and service health metrics for messaging, identity, and compliance platforms, including service availability, mail flow reliability, security posture, incident trends, and operational efficiency.
- •Produce executive-level updates, QBRs, and PI Planning materials that clearly communicate roadmap status, platform risk, key dependencies, and business impact to senior leadership.
Change Management & Adoption; Design and execute change management, communication, and operational readiness plans for messaging, identity, and compliance platform changes, including service introductions, migrations, control changes, and deprecations.
Stakeholder Engagement & Cross-Functional Leadership; Build and maintain trusted relationships with leaders across Infrastructure, Security, Legal, Privacy, Records Management, Risk, Audit, and business operations.
Requirements
- 7+ years of product ownership, product management, or equivalent platform leadership experience, with significant responsibility for enterprise messaging, collaboration, identity, security, or compliance services.
- SAFe Agile certification (SAFe PM/PO, SAFe Agilist, or equivalent) with demonstrated experience operating within a scaled agile environment.
- Deep, hands-on expertise with Microsoft 365 Exchange Online, including mail flow, connectors, transport rules, shared mailboxes, distribution groups, SMTP relay, and service troubleshooting.
- Strong working knowledge of Microsoft Teams, including collaboration governance, policy management, meeting and messaging controls, and integration points across Microsoft 365.
- In-depth experience with Microsoft Entra ID, including directory services, identity lifecycle dependencies, access governance concepts, and integration with Microsoft 365 workloads.
- Strong experience with Microsoft Purview eDiscovery, legal hold, retention, and compliance operations, including collaboration with Legal and Security teams on defensible preservation and case support.
- Experience managing or partnering on Proofpoint mail security capabilities, including mail routing, filtering, connector integration, and operational governance
- Proven track record of translating complex operational, risk, and compliance requirements into prioritized roadmaps, features, KPIs, and executive communications.
Benefits
This position comes with competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Dynamic and inclusive work culture within a globally renowned group
- Private Health and Dental Insurance
- Pension Plan
- Meals tickets
- Life Insurance
Skills Required
- 7+ years of product ownership or management experience
- SAFe Agile certification (SAFe PM/PO or equivalent)
- Hands-on expertise with Microsoft 365 Exchange Online
- Knowledge of Microsoft Teams
- Experience with Microsoft Entra ID
- Experience with Microsoft Purview eDiscovery and legal hold
- Experience with Proofpoint mail security capabilities
- Ability to translate complex requirements into actionable features
Capgemini Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capgemini and has not been reviewed or approved by Capgemini.
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Healthcare Strength — Health coverage is positioned as comprehensive, spanning medical, dental, and vision alongside life and AD&D options. Additional wellbeing supports like employee assistance programs, gym discounts, and pet insurance broaden the value beyond core insurance.
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Parental & Family Support — Family-related benefits include maternity/paternity leave and broader family-forming support such as fertility and surrogacy assistance in some locations. Inclusive caregiving supports like back-up child and elder care and out-of-state medical travel are also highlighted.
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Equity Value & Accessibility — Equity participation is available through recurring employee share ownership or purchase programs, creating a longer-term wealth-building option in addition to salary. Eligibility and local access can vary, so confirming participation windows and requirements is important.
Capgemini Insights
What We Do
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
