Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
About the RoleWe are seeking a highly driven professional to lead the execution and change management of large, complex operational initiatives that directly impact employees, customers, and agents.
This role sits at the intersection of strategy, operations, and analytics, playing a key part in transforming Service Operations through cross-functional collaboration, data-driven insights, and enterprise-wide project leadership. You will work closely with senior leadership and stakeholders across Digital, Product, IT, and Underwriting to ensure initiatives align with enterprise strategy and deliver measurable results.
If you thrive in dynamic environments, enjoy leading complex initiatives, and are passionate about driving operational excellence, this role offers strong visibility and impact at an enterprise level.
What You’ll Do- Lead the execution of large, high-impact operational and strategic initiatives across the enterprise
- Develop and implement comprehensive change management plans, including impact analysis and change readiness assessments
- Partner with cross-functional teams (Digital, Product, IT, Underwriting, and Operations) to drive alignment and successful implementation
- Perform project management activities to ensure short- and long-term strategies are effectively executed
- Analyze operational and contact center data to identify trends, risks, and opportunities for improvement
- Present analytical findings and strategic recommendations to leadership, including executive-level stakeholders
- Identify technology, process, and operational improvement opportunities and provide sound business recommendations
- Monitor initiative performance, mitigate risks, and take ownership in resolving issues
- Provide mentorship and guidance to junior analysts within Operations Execution
- Develop and deliver clear, impactful presentations and communications supporting project and change initiatives
Requirements
- 3 to 6 years of experience in Service Operations, call center environments, or comparable operational functions
- Strong analytics experience, particularly in evaluating operational and contact center data, metrics, and reporting
- Demonstrated experience managing projects and supporting cross-functional strategic initiatives
- Experience presenting insights and proposals to leadership audiences
- Project Management
- Change Management
- Analytical & Problem-Solving Skills
- Strong written and verbal communication skills
- Ability to develop and deliver effective presentations
Benefits
This position comes with competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally reknowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Skills Required
- 3 to 6 years of experience in Service Operations, call center environments, or comparable operational functions
- Strong analytics experience, particularly in evaluating operational and contact center data, metrics, and reporting
- Demonstrated experience managing projects and supporting cross-functional strategic initiatives
- Experience presenting insights and proposals to leadership audiences
Capgemini Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capgemini and has not been reviewed or approved by Capgemini.
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Healthcare Strength — Health coverage is positioned as comprehensive, spanning medical, dental, and vision alongside life and AD&D options. Additional wellbeing supports like employee assistance programs, gym discounts, and pet insurance broaden the value beyond core insurance.
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Parental & Family Support — Family-related benefits include maternity/paternity leave and broader family-forming support such as fertility and surrogacy assistance in some locations. Inclusive caregiving supports like back-up child and elder care and out-of-state medical travel are also highlighted.
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Equity Value & Accessibility — Equity participation is available through recurring employee share ownership or purchase programs, creating a longer-term wealth-building option in addition to salary. Eligibility and local access can vary, so confirming participation windows and requirements is important.
Capgemini Insights
What We Do
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
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