FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.
We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.
Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.
What to expect on your journey with us:
- A solid and innovative company with a strong market presence
- A dynamic, diverse, and multicultural work environment
- Leaders with deep market knowledge and strategic vision
- Continuous learning and development
Farmers Insurance is seeking a strategic and experienced Lead CRM Architect to lead the transformation of our Distribution, Marketing, and Agency technology ecosystem, including CRM, MarTech, Agency Management, Commissions, and Agency Services platforms. This role is pivotal in driving innovation through AI and automation, enabling seamless agent and customer experiences, operational efficiency, and data-driven decision-making.
Key Activities
Strategy & Roadmap Development
- Develop and govern the technical architecture roadmap for Distribution, Marketing, and Agency domains. (PLUS)
- Lead architectural design for Salesforce, marketing automation, agency management, and commissions platforms.
- Evaluate emerging technologies, including RPA (Agency services), and intelligent data platforms, to modernize capabilities.
Architectural Design & Governance
- Create reference architectures and reusable patterns for CRM (Salesforce, Microsoft Dynamics 365, etc), MarTech, and agency systems.
- Architect end-to-end solutions that incorporate automated workflows, data integrity, and secure integrations.
- Define modernization strategies for legacy systems (e.g., WINS), ensuring smooth transitions and data consistency.
- Lead governance sessions to ensure alignment with enterprise standards and strategic vision.
Requirements
- +9 Years of experience in a similar role
- Salesforce: Design intelligent solutions for lead management, campaign orchestration, agent productivity, and customer engagement.
- Agency Management & Commissions: Automate agent onboarding, compensation processing, and service workflows using workflow engines.
- Automation: Integrate predictive analytics, chatbots, and intelligent routing to enhance agent and customer experiences.
- Integration: Build unified data flows across Salesforce, agency systems, and enterprise platforms.
- Experience in sales quoting platform/ Policy platform.
Nice to have
- Knowledge of contact center technologies and omnichannel routing
- Marketing Automation: Architect platforms for segmentation, targeting, A/B testing, and real-time analytics.
- Automation using AI tools
Benefits
This position comes with a competitive compensation and benefits package.
- A competitive salary and performance-based bonuses.
- Comprehensive benefits package.
- Flexible work arrangements (remote and/or office-based).
- You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
- Private Health Insurance.
- Paid Time Off.
- Training & Development opportunities in partnership with renowned companies.
Capgemini Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capgemini and has not been reviewed or approved by Capgemini.
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Healthcare Strength — Health coverage is positioned as comprehensive, spanning medical, dental, and vision alongside life and AD&D options. Additional wellbeing supports like employee assistance programs, gym discounts, and pet insurance broaden the value beyond core insurance.
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Parental & Family Support — Family-related benefits include maternity/paternity leave and broader family-forming support such as fertility and surrogacy assistance in some locations. Inclusive caregiving supports like back-up child and elder care and out-of-state medical travel are also highlighted.
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Equity Value & Accessibility — Equity participation is available through recurring employee share ownership or purchase programs, creating a longer-term wealth-building option in addition to salary. Eligibility and local access can vary, so confirming participation windows and requirements is important.
Capgemini Insights
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What We Do
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
