🌟 Join a New Project with One of the Largest Insurance Groups in the World
📍 On-site | 💼 Full-time (Full Availability)
🚀 About the Opportunity
We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.
This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.
Key Responsibilities💼 What You’ll Do
- Handle customer inquiries about insurance policies and coverage
- Resolve moderately complex issues with empathy and professionalism
- Explain policy details and make decisions within defined guidelines
- Document interactions and escalate unresolved cases when needed
- Collaborate closely with Claims, Underwriting, and Policy Support teams
- Identify trends and suggest process improvements
- Stay up to date on compliance, legal requirements, and product updates
Requirements
🎯 What We’re Looking For
- High School Diploma or equivalent (required)
- Fluent English
- 1–3 years of customer service experience
- Call Center experience highly desirable
- Availability to work on-site
It is a plus:
- Experience in insurance or a related field
Benefits
🎁 What We Offer
We believe in rewarding great work and investing in our people. Additional to law benefits, you’ll enjoy:
- Competitive salary and annual performance-based bonus
- Grocery & Restaurant Vouchers
- Individual Major Medical Insurance
- Individual life Insurance
- Career development and continuous training
- A collaborative, inclusive culture within a globally respected organization
By applying for this position, candidates acknowledge and agree that:
• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.
• Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.
• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.
Failure to comply with these conditions may impact the hiring decision or employment continuation.
Skills Required
- High School Diploma or equivalent
- Fluent English
- 1-3 years of customer service experience
- Call center experience
- Availability to work on-site
- Experience in insurance or related field
Capgemini Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capgemini and has not been reviewed or approved by Capgemini.
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Healthcare Strength — Health coverage is positioned as comprehensive, spanning medical, dental, and vision alongside life and AD&D options. Additional wellbeing supports like employee assistance programs, gym discounts, and pet insurance broaden the value beyond core insurance.
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Parental & Family Support — Family-related benefits include maternity/paternity leave and broader family-forming support such as fertility and surrogacy assistance in some locations. Inclusive caregiving supports like back-up child and elder care and out-of-state medical travel are also highlighted.
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Equity Value & Accessibility — Equity participation is available through recurring employee share ownership or purchase programs, creating a longer-term wealth-building option in addition to salary. Eligibility and local access can vary, so confirming participation windows and requirements is important.
Capgemini Insights
What We Do
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
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