He kōrero mō mātou | About Watercare
Ki te ora te wai, ka ora te whenua, ka ora te tangata
When the water is healthy, the land and the people are healthy
Now is an exciting time to join Watercare, we're planning to spend $14 billion over the next 10 years to ensure we can continue to support our growing city in a climate-resilient way. When you average that out, that's an investment of $3.8 million every day!
He whakamārama mō te tūranga mahi | About the role
We have an exciting upcoming opportunity for a customer orientated person to join a high-performing fast-paced team as one of our Faults Services Coordinators. This is a pivotal role for our team as you will be the first point of call for our customers to ensure their faults are resolved in a timely and professional manner.
This is a unique position as you will be the connection between customer and business, taking ownership for providing an excellent customer experience every step of the way.
Some key responsibilities and deliverables for this role:
Keeping customers informed of job status, while ensuring Watercare meets expectations.
Provide in-context advice to customers regarding plumbers, drain layers, leak detection and more.
Resolve complaints, through collaboration with appropriate experts and managing expectations.
Actively build and maintain good working relationships across the company.
Ngā pūkenga e rapu nei mātou | About you
To be successful in this role you will have excellent communication and interpersonal skills and enjoy working in a larger team. Your background and experience will include:
Demonstrate exceptional communication and listening skills, able to connect with customers and work through viable solutions in a pragmatic and systematic approach.
The ability to work independently and collaborate with the team to achieve results.
Previous experience in a similar customer-centric role, able to build rapport with customers and empathise to their challenges or situation.
Ability to work under pressure and prioritise work and tasks effectively
Be available to work a rotating roster,6am-10.30pm Monday to Sunday.
Ngā hua mōu | What's in it for you
We offer a competitive salary and staff benefits package including:
• Training and development opportunities
• Life and income protection insurance plans
• Generous parental leave
• Employee discounts at a range of large retailers
Me pēhea te tono mai | How to Apply
Come and join our team! If you are looking for an exciting career opportunity with a fantastic team then please apply online today - careers.watercare.co.nz.
Skills Required
- Excellent communication and interpersonal skills
- Previous experience in a customer-centric or similar role
- Ability to build rapport with customers and demonstrate empathy
- Ability to work independently and collaborate with team members
- Ability to work under pressure and prioritise tasks effectively
- Availability to work a rotating roster (6:00am–10:30pm, Monday to Sunday)
