EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Parramatta, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The purpose of this role is to pro-actively finalise workers compensation claims and manage a portfolio of claims in accordance with EML's guidelines, policies and procedures for our National Self Insurance business unit.
This will be a permanent, full-time position based in either our Parramatta, Brisbane or Adelaide office, with flexibility to work from home up to 3 days a week once fully trained.
YOUR RESPONSIBILITIES
- Developing, monitoring and updating Claims Management Plans (CMPs) to achieve positive Return To Work (RTW) goals.
- Build an understanding of relevant legislation or policy to provide workers compensation advice to internal and external stakeholders.
- Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
- Ensuring all invoices and payments relating to your portfolio are processed in an accurate and timely manner.
ABOUT YOU
- Strong customer service focused background with the ability to work in a fast-paced environment
- Well versed in handling difficult conversations and showing empathy
- Provide excellent customer service and build strong collaborative relationships with our customers
- Effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
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What We Do
At EML we take great pride in helping people get their lives back after a workplace injury.
Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support.
Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference.
We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
