Reports to: Boutique Manager
Contract: Full-time and permanent
Location: Yorkdale Boutique
Your role @ Chanel:
As a Fashion Advisor, you are the heartbeat of our Brand. You will leverage your warmth, authenticity and genuine spirit to build long-lasting and meaningful relationships with your clients, fostering loyalty and connection whilst making it your mission to exceed your client’s expectations in a way that only CHANEL can.
What impact you can create at Chanel:
- Optimize the client experience according to our Client Service Values; fulfil the clients’ needs through genuine, flexible, and tailor-made service
- Acquire and apply high standards of product knowledge and selling skills to maximize all sales opportunities
- Maintain an awareness of Company, Boutique and personal sales targets and performance, working towards all commercial objectives and goals
- Assist with regular back of house operations and review alterations and holds as appropriate
- Establish and maintain knowledge of current merchandising guidelines and always maintain set standards
- Ensure highest standards in all aspect of the sales and after sales service, including a positive mindset, flexibility in understanding customer needs, accuracy in capturing data, and timely follow up
- Uphold the image of the Brand Ambassador by conveying a professional and sophisticated image through impeccable personal grooming and etiquette
Responsibilities listed are not exhaustive; additional and more detailed duties will be shared during the training stage.
What you will bring to the role:
- Luxury retail selling experience, preferably in a similar role or customer service setting
- Proven ability to drive and exceed individual and store results
- Proven ability to work in a fast-paced environment
- Excellent communication skills, and the ability to handle multiple tasks simultaneously
- Strong organization and follow-up skills (essential)
- Professional presentation and behaviour
You are energised by:
- The history and heritage of The House of CHANEL
- Being truly service minded
- Utilizing your fashion expertise to inspire others
- Building collaborative partnerships and relationships in a team-focused environment
- Appreciation and passion for culture, beauty, and luxury
What you would gain from this experience:
- The opportunity to work with a fun, creative and passionate brand
- Be part of a collaborative and inclusive team
- Develop strong, lasting relationships with clients
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.
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What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.
