Location: Panamá, Fashion Boutique Multiplaza
Reports to: Fashion Boutique Supervisor
Contract: Full-time and temporary contract position
YOUR ROLE @CHANEL
Achieve sales goals complying with the guidelines of outstanding customer service, after-sales services, and merchandising, always supporting store management.
WHAT IMPACT YOU CAN CREATE AT CHANEL
- Optimize the client experience through providing clients with prompt, professional, warm and courteous service
- Build genuine relationships with clients through thoughtful and consistent outreach
- Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
- Take in repairs and maintain consistent follow up with clients regarding repairs and alterations
- Execute day-to-day operations of store opening and closing
- Ensure that merchandising and cleanliness are followed.
- Organization of warehouses and wrapping areas.
- Process sales transactions handling all methods of paying
- Wrapping
- Help on inventory and stock controls.
- Daily review of reservations and follow up with clients
- Keep communication channels with clients updated regarding new collections arrival, birthdays and after sales service.
- Support in the reception of merchandise and labeling.
- Process clients complains and after-sales service follow up.
- Ensure clients database is up to date.
YOU ARE ENERGIZED BY
- The history and heritage of The House of CHANEL.
- People leadership and development.
- Fostering a meaningful client experience centered around inclusion and connection.
- Building collaborative partnerships and relationships.
- Being truly service minded.
- Utilizing your fashion expertise to inspire others.
- Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale.
WHAT YOU WILL BRING TO THE ROLE
- Candidate must be fluent both in English and Spanish.
- Adaptability to flexible shifts (AM/PM) and availability of time to work on Sundays, holidays and night work when required.
- Bachelor’s degree in business, Sales or any other related field.
- Be able to work with deadlines, strong sense of detail, creative and innovative thinker, excellent communications skills, and strong decision-making skills.
- Strong client orientation
- Experience in the luxury retail market is a plus
- Ability to build solid relations with high-end customers
- Able to work independently as well as team player, problem-solving and good communicator
- Must be someone organized, resourceful, with a clear communication.
WHAT YOU WOULD GAIN FROM THIS EXPERIENCE
- Personal and professional growth.
- Be at the forefront of style.
- Contribute to the brand image of Chanel as the ultimate House of Luxury.
- Be part of a collaborative and inclusive team.
- Be passionate about Fashion and Styling.
- Develop strong, lasting relationships with clients.
WHAT YOU WILL LEARN / WHAT CHANEL CAN OFFER YOU
- Experience of client facing with good interpersonal skills.
- Strong project management skills with excellent attention to detail.
- Ability to manage and oversee multiple projects concurrently.
- Extensive knowledge about the brand and its history.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Skills Required
- Fluent in English and Spanish
- Availability for flexible AM/PM shifts, Sundays, holidays, and night work when required
- Bachelor's degree in business, sales, or a related field
- Strong attention to detail and ability to meet deadlines
- Creative and innovative thinking
- Excellent communication skills
- Strong decision-making skills
- Strong client orientation
- Ability to build relationships with high-end customers
- Ability to work independently and as part of a team
- Problem-solving skills
- Organization and resourcefulness
- Experience in the luxury retail market
- Passion for fashion and styling
What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.
