The WFJ Specialist plays a key role in delivering exceptional client experiences that drive conversion, retention, and overall business growth. Serving as a brand ambassador within the fashion boutique, the Specialist partners closely with Fashion Advisors to elevate category awareness and provide ongoing education and training. Leveraging their deep expertise in the WFJ category, the WFJ Specialist is also accountable for recruiting and developing their own client base, ensuring meaningful individual contributions to the success of the WFJ business.
The Impact You Can Create At CHANEL:
• Lead the development of new customers, converting walk-in traffic to clients by creating energy, excitement and desire around the watches and fine jewelry category
• Optimize and elevate the client experience through providing clients with prompt, professional, warm and courteous service
• Build genuine relationships with clients through thoughtful and consistent outreach
• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
• Take in repairs and maintain consistent follow-up with clients regarding aftersales.
• Maintain visual standards in partnership with watches and fine jewelry category manager and regional visual merchandising team
• Participate in cycle counts to maintain accurate WFJ inventory management
You Are Energized By:
• The history and heritage of The House of CHANEL
• Being truly service minded
• Utilizing your expertise in luxury to inspire others
• Building collaborative partnerships and relationships in a team-focused environment
• Fostering a meaningful client experience centered around inclusion and connection
What you will bring to the team:
• Previous experience in Watches and Fine Jewelry
• Ability to thrive in a team environment and work collaboratively
• Have an entrepreneurial mindset with an understanding of, and passion for client experience and development
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL
Position Logistics:
• Minimum 3 years of related experience in a luxury retailer or relevant client- facing role with ability to work with diverse client base
• Proven success in achieving sales goals
• Minimum High School Diploma
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays
• Front of House Fashion: Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
What skills you will learn:
• Exposure to multiple boutique business functions and categories
• Growth in additional business and functional areas of the retail business
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules
Compensation:
• The anticipated hourly rate range for this position is $36.00 through $38.50. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks
Benefits and Perks:
• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products.
Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship.
It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation.
At the end of 2019, CHANEL employed more than 28,000 people across the world.
