CONTEXT & ENVIRONMENT:
As Fashion Advisor, you will be part of the sales team within our boutique in Abu Dhabi (RTW, shoes, accessories, handbags, small leather goods, watches and fine jewellery) and will contribute to the development of sales by offering our clients the ultimate client experience.
KEY PARTNERS:
Reporting to the Sales Manager, the Fashion Advisor has several key partners:
- Internally: wider fashion retail and office teams
- Externally: our clients
IN THIS METIER, WE ARE ENERGISED BY:
Client experience:
- Create a luxurious experience for every customer entering our boutique in line with Chanel’s exceptional services.
- Ensure clients are welcomed in the required manner in order to create strong relationships and encourage brand loyalty.
- Ensure that sales and procedures are followed accurately.
Deliver the Chanel relational promise:
- Support the creation by proposing the Chanel full allure and offering the best of the brand to every client, putting Chanel product at the heart of the client experience.
- Build client relationships based on Chanel core value.
- Immerse clients in a transformative experience that reflects the style of Chanel.
- Contribute to make our aftersales application tangible and engage clients beyond product experience.
- Embrace the Chanel sustainability core values and fashion posture.
Boutique organization:
- Ensure that all grooming standards are in line with Chanel image as outlined in the Chanel guidelines.
- Understand and maintain all boutique areas according to current merchandising guidelines.
- Be aware about stock levels, participate regularly in inventory management including cycle counts and re-stocking.
- Work effectively and efficiently with colleagues and management in line with the Chanel values of communication, agility/growth mindset and team spirit/collaboration.
KEY COMPETENCIES & REQUIREMENTS:
- You have 3 to 5 years’ sales experience in a Fashion Retail environment.
- Good understanding of the UAE market and its clients.
- Enthusiasm for fashion and dedication to service excellency.
- Strong interpersonal, communication and styling skills.
- Russian language is a must.
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What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.
