Fan Support Specialist

Job Summary:

Location: Prague, O2 arena

Division: Fan Support

Line Manager: Fan Support Manager CZ

Contract Terms: Permanent

THE JOB

As Fan Support Specialist, you work to provide best in class service for our fans. This means addressing customer queries, processing requests, and liaising with other departments and external partners to find solutions. We work to give fans the best possible overall experience. Fans first!

WHAT YOU WILL BE DOING

• You will be on site at the O2 arena and take care of our customers' needs (box office,  etc.).
• Process fan contacts and liaise with other departments and promoters to provide solutions for our fans.
• Processing fan complaints (i.e. assessing the context and validity of the complaint, liaising with the legal department, if necessary, other departments and formulating complaint-specific responses).
• Fulfilment (printing and distribution) of tickets for event organizers in the O2 Arena.
• Creating and sending information via email (Events Instructions, Events changes, VIP packages, etc.)
• Close cooperation with colleagues from other departments on the Czech market

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Experience working in Fan Support or equivalent.
• Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Fluent in Czech (spoken and written).
• Good English skills (spoken and written).

YOU (BEHAVIOURAL SKILLS)

• Team player
• Good time management and organisational skills.
• Ability to communicate clearly and precisely in written or verbal form.
• Self-starter, highly motivated.
• Ability to work in a challenging environment.
• Is open to coaching and feedback.
• Ability to work on own initiative, and also as part of a team.
• Ability to work under pressure to meet deadlines.

LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s
largest ticket marketplace and the leading global provider of enterprise tools and services for the live
entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders,
attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you
want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely
on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be
achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners
and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an
equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people
irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.