Fan Services Supervisor

As a valuable member of the Fan Services team, you will be responsible for the delivery of staff leadership and elevated customer service at Scotiabank Arena, BMO Field & Coca-Cola Coliseum. We are looking for an outgoing, diplomatic, and self-motivated team member with excellent interpersonal and communication skills who embodies our visions and values and strives for excellence on a daily basis. 

• Lead by example and provide ongoing coaching/training/motivation to the Fan Services team. 

• Provide friendly and informed responses to any service-related issue/inquiry. 

• Communicate positively and professionally with staff and fans. 

• Conduct event briefings. 

• Determine and implement effective team deployment. 

• Actively responding to incidents and emergency situations within established company protocols. 

• Document for follow up, all incidents/concerns. 

• Assist with other administrative functions including employee performance reviews 

• Ensure adherence by fans and employees to MLSE policies and procedures including Health & Safety. 

• Work in compliance with the provisions of the Occupational Health & Safety Act. 

• Other duties as required. 

Qualifications:

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.

• Must be available to work evenings, weekends and holidays both indoors and outdoors, as early as 3:30pm.

• Minimum 5 (five) years of employee supervisory experience, preferably in event personnel management or a related field. 

• Familiarity with the City of Toronto and its tourist attractions. 

• Smart Serve required. 

We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.