Fan Services Seasonal Associate

P O S I T I O N S U M M A R Y

The Fan Services Seasonal Associate position will include responsibilities such as assisting in the development and execution of Fan Experience initiatives including Fan Issue Resolutions, Season Ticket Member Experiences, Game Day Events, and various other activities.

Under the direct supervision of the Fan Services Coordinator this role will assist in all departmental day-to-day activities as well as cross train in Season Ticket Member Services and Guest Services.

R E P O R T I N G R E L A T I O N S H I P S

The Seasonal Associate will report to the Fan Services Coordinator.

P O S I T I O N R E S P O N S I B I L I T I E S

· Assist in the response of fan suggestions, questions, concerns or comments via phone and email

· Assist with organizing and enhancing guest services booths and Fan Experience initiatives

· Aid in the management of the Fan Recovery team while working alongside them to effectively solve fan issues on event days

· Assist with Ticket and Fan Services operations by working on Season Ticket Member events, Game Day Staff events as well as all other major events at Lincoln Financial Field as directed by your supervisor.

· Utilize SalesForce CRM database software to track and log fan interactions

· Assist and coordinate programs such as the designated driver program and bag check operations

· Keep an updated inventory of fan promotional items

· Assist in training and management of Academic Interns and Game Day Staff

· Assist with the lost and found program, including logging, returning and donating items

· Manage the daily operations of bag check locations, including running reports, managing repairs and assisting staff

· Assist in managing and distributing various Fan Experience reports to appropriate parties

D E S I R E D C O M P E T E N C I E S

Personal Accountability - Gains input from others and moves decisions forward in the organization; accountable for actions.

Integrity & Values - Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.

Interpersonal Confidence - Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships.

Results Oriented - Drives the team and the organization for results to improve bottom line performance; able to make timely or planned decisions appropriate to the circumstances or situation. Adaptability - Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.

Managing Processes - Ability to manage appropriate steps to get projects completed.

Organizational Ability – Attention to detail, demonstrates time and energy to make sure tasks are properly handled and completed correctly.

Q U A L I F I C A T I O N S

· Must be a recent graduate who has completed, within the previous eighteen months, a technical, associate, bachelors, or graduate degree from a qualifying educational institution, or an individual that has been discharged from the military within the last 18 months.

· Ability to maintain confidentiality of all business matters

· Excellent verbal, written, and interpersonal communication skills required as well as organizational and planning skills

· Ability to multitask and while working in a high pace environment

· Strong interest in Guest Services and Operations

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, ethnicity, religion, sex, sexual orientation, age, disability, veteran status, marital status, or any other classification protected by applicable law.

For your consideration:

Our organization makes an impact. On-site subsidized cafeteria

Free secured parking

Easy access to public transportation On-site fitness facility

Participation in employee engagement activities Access to online learning platform

Eligible to elect medical coverage

This is a non-exempt, temporary, seasonal position

Eligible to receive a $1,000 stipend for those relocating or traveling outside of a 50- mile distance