The Role
Lead planning, coordination and delivery of fan services across all World Cup venues. Ensure high-quality spectator experience, crowd management, staff/volunteer oversight, logistics for FF&E, procurement input, budget tracking, risk mitigation, stakeholder coordination, last-mile operations and post-event reporting.
Summary Generated by Built In
FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.
Please submit your CV in English, as it will be reviewed by an international team.
Please submit your CV in English, as it will be reviewed by an international team.
THE POSITION
The FIFA Women’s World Cup 2027 (FWWC2027) will take place in June and July 2027 across eight stadiums in Brazil.
Reporting to the Fan Services Manager (Lead), the Fan Services Manager is responsible for delivering a world‑class fan experience at the FIFA Women’s World Cup 2027. This role supports the planning, coordination, and delivery of fan services across all venues, ensuring that spectators enjoy a safe, welcoming, and seamless experience from arrival to departure.
The Fan Services Manager acts as the primary point of contact for all key fan service deliverables within stadium operations, ensuring consistency and compliance with agreed service standards across the tournament.
This role requires effective management of spectator services, close coordination with FIFA Functional Areas, and strong engagement with internal and external stakeholders. Key focus areas include clear communication, problem‑solving, innovation, issue escalation, transparency, and the use of reporting tools to ensure operational excellence.
The Fan Services Manager is responsible for overseeing the planning, preparation, and delivery of fan services across all tournament venues, including:
The Fan Services Manager is responsible for overseeing the planning, preparation, and delivery of fan services across all tournament venues, including:
· Support the planning, coordination, and delivery of Fan Services operations across all venues.
· Ensure high‑quality fan experiences aligned with FIFA service standards and spectator expectations.
· Work closely with stadium Spectator Services, Guest Experience, Operations, Security, and other teams to integrate tournament operations with existing services, including the development and execution of efficient Spectator Services and Crowd Management plans.
· Coordinate with FIFA Functional Areas, stadiums, and external stakeholders on Last Mile operations to ensure safe, efficient access to and from venues.
· Support and manage the Fan Services project plan, ensuring alignment with the overall FWWC2027 programme.
· Oversee fan service spaces, assets, Furniture, Fixtures & Equipment (FF&E), and related logistics across venues.
· Manage staff and volunteer requirements for Fan Services central and in each stadium.
· Support procurement processes by defining operational and technical requirements for fan services at each stadium.
· Contribute to budget planning, track delivery, and support post‑event reporting and debriefing.
· Identify, assess, and mitigate operational risks related to fan services across all venues.
· Build and maintain strong working relationships with internal and external stakeholders.
YOUR PROFILE
Education
· University degree in appropriate subject (or adequate training/vocational education).
· Bilingual - Brazilian Portuguese and English
· Strong administrative and IT skills including MS Office (Word, Excel, PowerPoint).
Experience
· Minimum of 5 years delivering Fan Services at international sporting events.
· Proven experience managing fan services for complex, multi‑venue events involving multiple stakeholders and authorities.
· Strong knowledge crowd management particularly within sporting events.
· Solid understanding of event planning and project management methodologies.
· Demonstrated excellence in customer service delivery.
· Strong presentation and negotiation skills.
· Excellent written and verbal communication skills.
· Ability to work independently and lead cross‑functional teams without formal reporting lines.
· Experience in budgeting, financial oversight, and resource management for large‑scale events.
· Strong crisis‑management capability with the ability to remain calm and decisive under pressure.
· Familiarity with host stadium operations is considered an asset.
· Flexibility and adaptability in dynamic and evolving environments.
· Strong IT proficiency, including MS Office and Visio.
Skills & Competencies
· Strong team player with ability to meet tight deadlines.
· Solution-oriented mindset with resilience and positivity under pressure.
· Ability to prioritize and manage high workloads during peak periods.
· Sound judgment and critical problem-solving skills.
· Effective leadership, motivational, and negotiation skills.
· High energy, adaptability, and entrepreneurial spirit.
· Excellent interpersonal skills across diverse stakeholder groups.
· Cultural awareness and sensitivity, with experience in international contexts.
Requirement
· The right to work in Brazil.
· The right to work in Brazil.
· Ability to re-locate to Rio de Janeiro.
About
We are FIFA, the global governing body for football.Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.We are a modern organisation with over 800 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami, Paris and Rabat, plus eleven regional offices from New Zealand to India, South Africa, Panama and Paraguay.
Skills Required
- University degree or adequate vocational training
- Bilingual in Brazilian Portuguese and English
- Strong administrative and IT skills including MS Office (Word, Excel, PowerPoint)
- Proficiency with Microsoft Visio
- Minimum 5 years delivering fan services at international sporting events
- Proven experience managing fan services for complex, multi-venue events with multiple stakeholders
- Strong knowledge of crowd management in sporting events
- Solid understanding of event planning and project management methodologies
- Demonstrated excellence in customer service delivery
- Experience in budgeting, financial oversight, and resource management for large-scale events
- Strong crisis-management capability and ability to remain calm under pressure
- Excellent written and verbal communication, presentation and negotiation skills
- Ability to work independently and lead cross-functional teams without formal reporting lines
- Manage staff and volunteer requirements across central and stadium teams
- Define operational and technical requirements to support procurement processes
- Familiarity with host stadium operations
- Flexibility, adaptability and ability to prioritize during peak periods
- Cultural awareness and experience in international contexts
- Right to work in Brazil
- Ability to relocate to Rio de Janeiro
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The Company
What We Do
FIFA (Fédération Internationale de Football Association) is the international governing body for association football, futsal, and beach soccer. It is responsible for organizing major international tournaments, such as the World Cup, and works to grow the game globally, promote inclusivity, and advocate for integrity and fair play. Headquartered in Zurich, Switzerland, it oversees 211 national associations and invests in football development worldwide to ensure the sport remains accessible and beneficial to all.
