Aalo Atomics is pioneering a new era in clean energy with factory-fabricated microreactors designed to deliver affordable, scalable, and reliable nuclear power. Our mission is to make nuclear energy globally accessible, starting with the Aalo-1, a 10 MWe reactor leveraging cutting-edge safety, modularity, and efficiency. Based in Austin, TX, we’re rapidly growing as we work to deploy the world’s first fleet of advanced microreactors. Join us and help revolutionize energy for a sustainable future.
About the roleThe Information Technology Intern – Level 1 Help Desk provides entry-level technical support to end users by assisting with basic hardware, software, and account-related issues. This position supports daily help desk operations while providing hands-on experience in troubleshooting, customer service, and IT support processes.
What you'll do· Respond to and document help desk tickets and service requests.
· Provide basic troubleshooting for hardware, software, printer, and connectivity issues.
· Assist with password resets, account access, and user support.
· Set up and deploy workstations, laptops, and peripheral devices.
· Escalate unresolved issues to appropriate IT staff.
· Maintain accurate inventory and support documentation.
· Follow established IT policies, procedures, and security practices.
· Perform other related duties as assigned.
Required Qualifications· Currently pursuing or recently completed coursework in Information Technology, Computer Science, or a related field.
· Basic knowledge of computer hardware, Windows and Linux operating systems, and Microsoft 365 applications.
· Strong communication, customer service, and organizational skills.
· Ability to learn technical processes quickly and work under supervision.
Preferred Qualifications· Familiarity with help desk ticketing systems, Active Directory, and remote support tools.
· Basic understanding of networking, device setup, and troubleshooting.
· Prior coursework, lab work, or internship experience in IT support.
Requirements:
- Based in the United States
- Willing to work on-site in Austin, TX
What We Offer:
- Paid Time Off
- Corporate Gym Membership
Additional Information:
Aalo Atomics provides a collaborative and supportive work environment, opportunities for professional growth, intellectually challenging careers, and competitive compensation. Aalo Atomics is an equal opportunity employer and considers all employment decisions without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.
Applicants must be U.S. Citizens or U.S. Persons in compliance with 10 CFR Part 810 and may not hold non-compliant foreign citizenships.
Direct applicants only. No recruiters or staffing agencies, please.
Skills Required
- Currently pursuing or recently completed coursework in Information Technology, Computer Science, or a related field.
- Basic knowledge of computer hardware.
- Basic knowledge of Windows and Linux operating systems.
- Basic knowledge of Microsoft 365 applications.
- Strong communication, customer service, and organizational skills.
- Ability to learn technical processes quickly and work under supervision.
- Based in the United States.
- Willing to work on-site in Austin, TX.
- Must be a U.S. Citizen or U.S. Person in compliance with 10 CFR Part 810 (may not hold non-compliant foreign citizenships).
- Familiarity with help desk ticketing systems.
- Familiarity with Active Directory.
- Familiarity with remote support tools.
- Basic understanding of networking, device setup, and troubleshooting.
- Prior coursework, lab work, or internship experience in IT support.
What We Do
Energy without limits, for everyone.
