Sales Operations Analyst

The Transformation Sales Operations Analyst reports to the Sales Operations Manager. This role will lead strategic initiatives to transform our sales operations and drive sustainable growth. This position will be responsible for spearheading projects aimed at optimizing processes, enhancing systems, and driving innovation to elevate our sales effectiveness and efficiency.

PRIMARY RESPONSIBILITIES

• Lead cross-functional projects to assess, design, and implement transformative changes in sales operations processes, systems, and methodologies.
• Conduct comprehensive analysis of current sales operations practices, identifying areas for improvement and developing actionable recommendations for transformation.
• Drive the adoption of best practices, tools, and technologies to streamline sales processes, improve productivity, and enhance the overall customer experience.
• Provide guidance and support to sales teams throughout the transformation journey, including training, change management, and ongoing communication.
• Stay abreast of emerging trends, technologies, and innovations in sales operations and leverage insights to drive continuous improvement and innovation.
• Make data-driven decisions, leveraging analytics and insights to inform strategic direction and drive business outcomes.
• Analyze sales data to identify trends, patterns, and opportunities for improvement.
• Conduct regular reviews of sales processes and systems to identify areas for optimization and automation.
• Assist in the implementation and integration of sales tools and technologies to improve efficiency and effectiveness.
• Provide support to the sales team by troubleshooting issues, resolving inquiries, and delivering training on sales processes and tools.
• Participate in sales forecasting and pipeline management activities to ensure accuracy and reliability of sales projections.
• Proactively identify and address gaps in data quality and integrity to maintain the reliability of sales analytics.
• Stay updated on industry trends, best practices, and emerging technologies in sales operations to drive continuous improvement.

QUALIFICATIONS

• Bachelor's degree in business administration, management, information systems, or related field.
• 3+ years of experience in sales operations, business transformation, or a related field.
• Experience working in a SaaS or technology-driven company preferred.
• Familiarity with CRM systems, sales automation tools, and other sales enablement technologies preferred.

REQUIRED SKILLS/KNOWLEDGE/ABILITIES

• Proven track record of leading successful transformation initiatives, from conceptualization to implementation, with measurable impact on business outcomes.
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights and strategic recommendations.
• Excellent project management skills, with the ability to manage multiple projects concurrently, prioritize effectively, and meet deadlines.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels of the organization.
• High level of proficiency in data analysis tools and software, such as Microsoft Excel, Salesforce, Tableau, or similar platforms.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and drive change in a complex organizational landscape.
• Knowledge of sales methodologies and processes.
• Advanced proficiency in data visualization and dashboarding tools. #LI-JL1 #LI-REMOTE