Facilitator II (Remote)

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:   

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.   
• Develop lasting relationships with great people.   
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Facilitator II (Remote)

The Facilitator II supports execution of talent development and training programs (as established by the Talent Development and Learning strategic plans), builds and maintains key relationships internally, and generates awareness of talent and training offerings to enhance stakeholder collaboration. This position works closely with Learning, Talent Development, and Program Enablement partners in executing established instructor-led and blended learning solutions, while supporting information gathering, needs analysis, and continuous improvement efforts. This role primarily focuses on facilitation of Onboarding, HQ Functional Learning, Professional Skills, and Ad Hoc training offerings, but may also support business process training, onboarding initiatives, change management and other organizational learning experiences. Additional responsibilities include making minor content enhancements, conducting pre- and post-learning analysis, and supporting learning communications and marketing efforts.

Essential Functions:

• Facilitate Niagara training programs, establishing credibility and a positive classroom environment.
  • Facilitate training programs using a variety of instructional techniques, such as group discussions, role-playing, team exercises, etc.
  • Establish credibility and a positive learning environment with the participants 
  • Remain abreast on industry trends and best practices within instructor-led facilitation
  • Create and maintain a culture of accountability with the participants
• Assist with the development of training content (Power Point documents, facilitator guides, case studies, participant guides, etc.)
• Lead train-the-trainer sessions, when part of defined training program rollout or sustainability strategies:
  • Lead training sessions to improve facilitation skills of other leaders, HR team members and, technical subject matter experts.
  • Provide instructions to co-facilitators and/or plant manufacturing staff on how to facilitate program content, to allow those programs to be scalable and taught locally
• Assist with learning needs assessments, using processes and standards established by the Learning function:
  • Use internal customer feedback as well as data driven insights to assist with the assessment of behavioral and performance gaps
  • Assist with data gathering, including turnover projections, current critical role bench strength, learning history etc.
  • Partner with Learning Manager to provide and/or execute recommended learning solutions
• Build and maintain relationships with internal clients and educate them on existing offerings, tools, etc.

• Surface key insights and recommendations to learning partners and stakeholders to support decision-making and demonstrate learning impact
  • Gather post-session participant insights to assess engagement, satisfaction, knowledge transfer, and overall learning experience
  • Surface key insights and recommendations to learning partners and stakeholders
• Identify and recommend methods for roadblock removal in the work environment to ensure that training can be supported and effective in goal fulfillment
• Stay informed of relevant changes in processes or procedures related to published instructor led training efforts 
  • This includes understanding of roles, best practices, technical systems, as well as upcoming process and system changes
• Partner closely with the instructional design team on content development and alignment to realistic business scenarios and application
• Implement minor content enhancements to facilitation materials, including presentations, facilitator guides, participant guides, activity resources, and course descriptions, based on learner feedback, facilitation observations, stakeholder input, and business needs
• Attend summits, training opportunities, and collaborations on and off-site
• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice

 

Qualifications

Minimum Qualifications:

• 2 Years  – Experience in Field or similar environment
• 2 Years  – Experience in Position
• 0 Years  – Experience managing people/projects

*experience may include a combination of work experience and education

Preferred Qualifications:

• 4 Years– Experience in Field or similar g environment
• 4 Years  – Experience working in Position              
• 2 Years  – Experience managing people/projects

*experience may include a combination of work experience and education

Competencies

Proficiency in, but not limited to:

• The application of adult learning methods and pedagogy
• Strong classroom and virtual facilitation skills
  • Versed in various forms of training delivery to determine the most appropriate method for the target audience and topic
• How to comprehend and breakdown complex technical topics
  • Clearly communicate how to perform such activities
• Pre and post training assessments to measure effectivity and comprehension
• Influencing others throughout the organization without direct authority, providing leadership throughout the company
• Teamwork
  • Values and considers opinions that are different from their own 
• The forgetting curve and methods to reduce its frequency
• Internal customer service
• Excellent oral and written communication skills
  • Interpersonal interactions 
  • Public speaking
  • Storytelling
  • Small group coaching
  • Active listening
  • Convey and understand comments and questions from others
• Analytical analysis, problem-solving, and root cause analysis
• Change management and adaptability  
• Microsoft Office Suite, including Microsoft SharePoint
• Knowledge in DISC, Strengths Finder, Copilot, Change Management strongly desired

To be successful in this role, you must be:

• Self-motivated and solution driven with moderate supervision
• Commitment driven, independently productive
• Focused under pressure and in a dynamic environment
• Innovative with the ability to creatively think outside the box for solutions
• Thirsty for knowledge with a strong business acumen
• Detailed oriented and highly organized
• Ability to work effectively with a diverse workforce with sound judgement

This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:

• Lead Like an Owner
  • Makes safety the number one priority
  • Keeps alert for safety issues and escalates immediately
  • Effectively prioritizes tasks based on department goals
  • Shows respect to others and confronts interpersonal issues directly
  • Prioritizes resolution of customer issues effectively
  • Responds promptly and honors commitments to internal and external customers
• InnovACT Everyday
  • Makes recommendations to continuously improve policies, methods, procedures, and/or products
  • Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
  • Increases performance through greater efficiency
• Find a Way Together
  • Seeks to develop technical knowledge through learning from other experts
  • Understands interdepartmental impact of individual decisions and actions
  • Seeks solutions rather than placing blame
• Empower to be Great
  • Consistently looks for ways to improve one’s self through growth and development opportunities
  • Communicates clearly and promptly up, down, and across
  • Communicates effectively to manage expectations

Education

• Minimum Required: 
  • Bachelor's Degree in Education, Communications, Organizational Development, Supply Chain, and other related fields
  • Work experience within Niagara’s Supply Chain in lieu of a degree
• Preferred: 
  • Master's Degree in Education, Communications, Organizational Development, Supply Chain, Business Administration, and other related fields

Certification/License:  

• Required:
  • N/A
• Preferred:

• • ATD Master Trainer 

• • ATD Certified Professional in Learning and Performance (CPLP) 

• • ICF coaching certificate (ACC, PCC, MCC) 
    

Typical Compensation Range

Pay Rate Type: Salary

$73,097.24 - $105,991.01 / Yearly

Benefits

Our Total Rewards package is thoughtfully designed to support both you and your family:

Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.

• Paid Time Off for holidays, sick time, and vacation time
• Paid parental and caregiver leaves
• Medical, including virtual care options
• Dental
• Vision
• 401(k) with company match
• Health Savings Account with company match
• Flexible Spending Accounts
• Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
• Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
• Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
• Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc. 
• Tuition reimbursement, college savings plan and scholarship opportunities
• And more!

https://careers.niagarawater.com/us/en/benefits

* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.

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Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.