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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources, handling small scale projects, and analysis using various software packages.
He/She may direct the work of others and provide instruction and guidance to less experienced employees. This position performs general office duties that may include word processing, data entry, auditing documents, distributing mail, coordinating meetings and other duties as assigned. He/She may deal with confidential material on a regular basis.
Job Duties
- Prepare Error Analysis (Pareto) and conduct error analysis review with the team
- Identify training areas and coordinate with the Supervisor for the necessary trainings
- Understand the changes / updates from Country/CIM/PI Team and communicate the same to the team members
- To comply with UPS policies, Data security, and SOX compliance related policies
- Monitor workflow to plan work schedule as per the SLA requirement and the volume.
- Measure and improve quality of the process by implementing process improvement plans and lean projects on a periodic basis
- Measure and review performance and Quality and provide appropriate feedback to Supervisor for further analysis or actions.
- To conduct weekly refresher on topics identified during quality feedbacks / PKTs etc.
- Queries Investigation
- Ad hoc billing requests or projects from Country / CIM / OTC
- Follow up with respective stake holders / AE’s for getting the deliverables
- Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement
Skills Necessary
- Strong in depth Europe and EDS-CBS billing knowledge
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Analytical and problem solving skills
- Must possess advanced reasoning and research skills
- Decision making skills
- Must be customer focused
- Need to comprehend and cater to respective email requests accordingly
- Eye for detail and must meet stiff deadlines
- Have an excellent attendance track record
- Self-driven
- Influence and persuasion skills
- Strong customer orientation to understand customer services issues
- Knowledge of MS Office
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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