FA Rep I, SBO Financial Assistance (40959)

Financial Counselor, SBO

About MedSrv

As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. But it takes more than just technology and technical expertise. It takes innovation, a willingness to adapt, and passion to deliver the best. MedSrv, LLC is the difference in Revenue Cycle Management.

We're looking for a Financial Counselor to join our growing team. The Financial Counselor act as the primary contact for inquiries related to financial assistance. Engage with patients to ascertain their financial, social, and medical backgrounds, along with other pertinent information. Collect all necessary data to process requests for financial aid, which includes collaborating with providers on treatment plans, best practices, and essential medical opinions. Record all communications and subsequent actions. If you're ready to contribute to our mission of guiding by faith and serving with integrity and compassion, we want to hear from you! Join the MedSrv team and be part of a company committed to excellence in Revenue Cycle Management.

Schedule: Full-time

Location: Remote

Compensation: $18.00/hr.

Benefits for you and your family:

• Paid time off
• Full benefits package
• Matching 401k plan
• Balanced work-life schedule - NO WEEKENDS!
• Casual work environment
• Career Development

In this role, you will:

The Financial Counselor is responsible for providing patients with a positive financial experience by helping patients navigate and understand insurance benefits and potential financial liability. Financial Counselors are the patient's point of contact for financial assistance questions.

You will bring value to the team by:

• Communicate with patients/guarantors by telephone
• Assist with portal to complete a financial assistance application on the outstanding balance from the guarantor, verifies the patient's federal poverty level and the patient's statement of truth regarding income, correct any errors as necessary, and obtains any other needed documentation for the resolution of the account.
• Records information about the financial status of customers and status of application efforts

• Updates and verifies new insurance information if/when provided by patient or guarantor
• Review, research, or communicate with Department Manager or supervisor as necessary regarding any questionable accounts or issues presented by patient/guarantor
• Review, research and communicate accurately account questions or issues to department management
• Review, research and communicate accurately account questions or issues to department management if / when needed via a work queue or work email
• Maintains up-to-date knowledge regarding medical insurance's coverage policies

Requirements you must have for success:

• High school diploma or equivalent
• A minimum of one year experience and/or training; or equivalent combination or education and experience required.
• Must be polite, courteous, and accommodating to ensure good customer service is provided.
• Knowledge of office software and medical billing software.
• Must have the ability to get along with others in a close office setting.

• Must have the ability to concentrate for extended periods of time.
• Must be willing to function and cooperate as a member of a team.

Language Skills:

Ability to: read and comprehend complex instructions, correspondence, and memos; write and present information to leadership, vendors, clients, and other employees of the organization.

Mathematical Skills:

Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Have the ability to compare rate, ratio, and percent and to draw and interpret various graphs.

Reasoning Ability:

Ability to: deal with problems involving several concrete variables in standardized situations; plan, organize, delegate, and prioritize work; provide clear and effective direction to staff; communicate effectively orally and in writing; establish and maintain effective working relationships with MedSrv departments, vendors, other businesses, and our clients; Must be able to multi-task.

Physical Demands:

You may be required to lift between 30-50lbs at times. Limited.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

We are an equal-opportunity employer and believe in the power of a diverse, inclusive team. We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion/ belief, sexual orientation, or age. Please let us know if you require anything which would enable your success throughout our interview process.