Job Purpose:
- The Finance & Insurance Manager maximizes dealership profitability and guest satisfaction by structuring compliant finance deals, hitting F&I targets, and coaching the sales team on F&I best practices at Ron Marhofer Auto Family, a one-price dealership group in Northeast Ohio.
Key Responsibilities:
- Drive F&I PVR performance and hit company targets.
- Coach sales team on F&I process in real time.
- Deliver vehicles and demonstrate best-in-class F&I deliveries.
- Structure deals per lender/dealership guidelines.
- Maintain 100% video compliance.
- Rework declined deals with Sales.
QualificationsRequired Education:
- High school diploma or equivalent required.
Preferred Education:
- Associate's or Bachelor's degree in Business, Finance, or a related field preferred.
Required Experience:
- Previous experience in automotive finance management with a proven track record of achieving sales/PVR targets and delivering exceptional customer service required.
Preferred Experience:
- 2+ years of F&I management experience in a high-volume, one-price or no-haggle automotive dealership environment, with strong lender relationships and compliance history preferred.
Required Skills and Abilities:
- Strong knowledge of finance products, state regulations, and the Fair Credit Reporting Act.
- Excellent communication and interpersonal skills.
- Detail- and process-oriented.
- Proficient in relevant F&I software and technology platforms.
Preferred Skills and Abilities:
- Proven ability to coach and mentor sales team members on F&I process.
- Ability to build trust with guests and lenders.
- Ability to maximize PVR through accurate, compliant deal structuring and strong lender program knowledge.
Skills Required
- High school diploma or equivalent
- Previous automotive finance management experience with a proven record of achieving sales or PVR targets
- Exceptional customer service experience
- Strong knowledge of finance products, state regulations, and the Fair Credit Reporting Act
- Excellent communication and interpersonal skills
- Detail-oriented and process-oriented work style
- Proficiency in relevant F&I software and technology platforms
- Associate's or bachelor's degree in business, finance, or a related field
- Two or more years of F&I management experience in a high-volume, one-price, or no-haggle automotive dealership
- Strong lender relationships and compliance history
- Ability to coach and mentor sales team members on F&I processes
- Ability to build trust with guests and lenders
- Strong lender program knowledge and ability to maximize PVR through compliant deal structuring
What We Do
Ron Marhofer Auto Family is a large multi-dealership regional company that has served Northeast Ohio's automotive needs since 1919. Headquartered in Akron, Ohio, they operate several dealerships featuring brands such as Chevrolet, Buick, GMC, Hyundai, and Nissan. They provide new and high-quality pre-owned vehicles along with professional automotive parts and services, employing over 450 people.
