F&B Support Staff

POSITION SUMMARY

Under the direction of the FOH management, the primary duty of the Support Staff is providing assistance to other FOH team. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Clean tables, taking plates, utensils, etc. to the kitchen to be washed.
• Help remove plates while the guests are still seated at the table.
• Maintain sanitization standards.
• Check under the table and surrounding floor area and sweep up any crumbs or litter.
• Set and re-set tables.
• Fill and clean condiments as needed. 
• Assist fellow team members with guest services. Serve water and refill glasses when needed.
• Assisted staff with trash removal, assist in cleaning up spills.
• Greet guests in the absence of the hostess.
• Make suggestions about menu selections when asked.
• Occasional food and beverage service.
• Maintain a neat, organized workstation environment.
• Greeting guests as they approach.
• Provide guests with accurate wait time estimates during busy periods.
• Assigning guests to tables they request, while maintaining a consistent table rotation.
• Must maintain knowledge of the menus.
• Answer phone calls with proper salutations and etiquette.
• Communicating all guests’ complaints to F&B Leadership, resolved or not.
• All other duties assigned by F&B Management.

JOB SKILLS AND QUALIFICATIONS:

• Excellent customer service skills.
• Must be able to stand for an entire 8-hour shift.
• Must be able to carry out tasks with limited supervision.
• Ability to stand for extended periods of time and lift 50 lbs.
• Must be able to work in several areas.
• Must be able to do the essential functions of the job with or without reasonable accommodation.
• Able to handle money accurately and operate a point-of-sale system.
• Able to work in a busy restaurant environment.
• Knowledge and commitment to use proper sanitation and food handling procedures as outlined in casino and department handbook, HACCP and OSHA.
• Must be able to complete the 90-day introductory period in consecutive days as scheduled.
• Must be at least 18 years of age or older.

COMMUNICATION SKILLS:

• Strong interpersonal, written, and verbal communication skills.
• Written and verbal understanding of English.
• Bilingual in Spanish (preferred).

EDUCATION & TRAINING:

• High school diploma or the equivalent (required).

CERTIFICATE & LICENSES:

• Ability to obtain and maintain a Cahuilla Gaming License and submit to random drug/and or alcohol testing.
• Ability to obtain a California State Driver’s License.
• Ability to complete necessary Casino Essentials courses to carry out the job responsibilities.
• Food Handler Card (required).
• TIP Certified (required).

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

• While performing the duties of this job, the employee is frequently required to walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop or bend, and speak and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the essential functions of this position, the employee is occasionally exposed to outdoor weather conditions and required to move about he Casino floor and exposed to a non-smoke free environment.
• Cahuilla Casino Hotel is committed to a drug and alcohol-free workplace. Any job offer is conditional upon successful passing of a pre-employment drug test and must qualify for a Cahuilla Gaming License, which includes an extensive background security check.
• If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail t meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.
• A drug test will be required prior to employment and periodically thereafter.

NOTE

This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.