Help Deliver the Kalahari Experience
At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.
F&B – Operations Manager
Kalahari Resorts & Conventions is seeking a Food & Beverage Operations Manager. In this role, you will temporarily step in and oversee daily business operations when the regular manager is away, sick, or on vacation, responsible for overseeing and coordinating the planning, organization, and leadership of day-to-day tasks in the assigned workspace to achieve stated objectives across sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. In this role, you’ll report to the Food and Beverage Director.
This role supports the restaurant leadership team in full-service and fast-casual settings and is not solely responsible for a single space. As such, the right individual will have the opportunity to learn all areas of Food and Beverage within The Resort as they prepare for the next step in their career growth with Kalahari Resorts.
As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll elevate the guest experience by ensuring every restaurant delivers exceptional service, consistent food quality, and a clean, welcoming atmosphere. Through strong leadership and team development, you’ll also enhance the associate experience by fostering engagement, accountability, and a culture where team members feel supported and empowered to succeed.
Salary Range – Starting at $70,000/yr
Key Responsibilities
- With the assistance of outlet Managers, ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
- Understand completely all policies, procedures, standards, specifications, guidelines, and training programs for all food and beverage outlets within the Resort.
- Oversee all outlet supervisors and assistant managers on duty during the same shifts.
- Ensure that all food and beverage products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.
What We’re Looking For
- 2+ years of experience in full-service restaurants, bars, banquets, and kitchen management required.
- High School Diploma or general education degree (GED) is required.
- 3 years of related experience and/or training, or an equivalent combination of education and experience, is needed.
Preferred Requirements
- Experience in front-of-house operations, preferably with at least 3 years in a supervisory or assistant management role within a hotel or resort setting.
- Experience overseeing multiple full-service restaurant locations simultaneously, ideally with at least 2 years of experience.
- Knowledge of food and beverage inventory management, recipe adherence, and cost control.
- A general understanding of food and beverage operations, financial performance, and profit and loss (P&L) management.
A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.
Skills Required
- At least 2 years of experience in full-service restaurant, bar, banquet, and kitchen management
- High School Diploma or GED
- 3 years of related experience and/or training, or an equivalent combination of education and experience
- At least 3 years of front-of-house operations supervisor and/or assistant management experience in a hotel or resort setting
- At least 2 years of directly related experience
- General food and beverage and P&L knowledge
What We Do
Kalahari Resorts & Conventions is a family-owned company that operates some of America's largest indoor waterparks, expansive convention centers, signature eateries, and well-appointed rooms. They focus on creating memorable experiences through 'play, stay, meet, and eat,' positioning themselves as a leader in the hospitality and entertainment industry with multiple locations across the United States.
