The Role
Supervise daily front-of-house restaurant operations, train and schedule staff, handle hiring, ensure guest satisfaction and food/service quality, resolve complaints and employee issues, assist with orders and coverage, and report issues to management.
Summary Generated by Built In
Description
Under the direct supervision of the Kitchen Manager this position assists with supervising the day-to-day operations in the Restaurant.
Requirements
Essential Job Functions:
- Training staff
- Interviewing & Hiring of new employees
- Provide general direction and basic work assignments to front line employees
- Knowledge of full Menu/Specials/Restaurant Promotions at all times
- Ensuring guest satisfaction/resolving any disputes or complaints
- Communicate to Management any work-related issues that occur during an assigned shift, including employee relations or performance issues, facility or safety issues
- Assists Front of House staff with seating guests, clearing tables, ringing out guests, setting tables, and getting drink orders
- Ensures quality of ingredients, preparation, presentation, and correct temperature of the food served
- Ensures all staff maintains a clean and orderly server station
- Resolves employee disputes
- Assists, as needed, to maintain standard of appearance, sanitation, and service in all Front of House areas
- Maintains excellent guest service
- Assists Kitchen Manager with product orders
- Responsible for taking, placing, and delivering food and beverage orders placed by guests as needed
- Finds or provides coverage in the Front of House in the event of employee call outs
- Manages FOH restaurant scheduling; must be familiar with Microsoft Office (Word, Excel, Outlook, etc.)
- Reviews guest comment cards and delivers the results to Management
- Rotates server stations and assign early outs in a fair and consistent manner
- Performs additional duties as requested by management
Skills Required
- Training staff
- Interviewing and hiring new employees
- Provide direction and basic work assignments to front-line employees
- Knowledge of full menu, specials, and restaurant promotions
- Ensure guest satisfaction and resolve disputes or complaints
- Communicate work-related issues to management (employee relations, performance, facility, safety)
- Assist FOH staff with seating guests, clearing tables, ringing out, setting tables, and drink orders
- Ensure quality of ingredients, preparation, presentation, and correct food temperature
- Maintain clean and orderly server station and FOH areas
- Resolve employee disputes
- Assist Kitchen Manager with product orders
- Take, place, and deliver food and beverage orders as needed
- Find or provide coverage for FOH in event of employee call outs
- Manage FOH restaurant scheduling
- Familiarity with Microsoft Office (Word, Excel, Outlook, etc.)
- Review guest comment cards and deliver results to management
- Rotate server stations and assign early outs fairly and consistently
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The Company
What We Do
Rail City Casino is a casino gaming center in Sparks, Nevada, offering slot machines, live keno, a William Hill Sportsbook, restaurants, and bars.
