External Response Team Manager (Hybrid)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewOur IT organization isn’t just here to support our business. We’re here to reinvent it – by changing how our customers, partners, and employees interact with our company. To do that, we’re looking for people who bring great ideas and improve our partners’ ideas. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change but who accelerate it.
Job Description

Are you a seasoned cybersecurity professional with a passion for leading and a drive to safeguard critical assets? Do you thrive in a dynamic, high-stakes environment where your expertise can make a real difference? As the External Response Team Leader at Motorola Solutions, you'll be at the forefront of our defense against cyber threats, leading a team of skilled incident responders and coordinating efforts to mitigate risk and protect our global operations. 

This role demands both technical understanding and strategic leadership. It allows you to shape our incident response strategies, collaborate with diverse stakeholders, and drive continuous improvement in our security posture. If you're ready to take your career to the next level and play a pivotal role in securing our future, we encourage you to apply today.

Skills and attributes for success:

• Self-driven, creative, able to operate independently, and unafraid to bring new ideas to improve the team.

• Hungry for knowledge and driven to use this knowledge in ways to advance MSI’s Information Security External Response team and processes.

• Strong sense of ownership and drive to manage tasks to completion.

• Security and investigative mindset.

• Strong collaborative skills and proven ability to work with a diverse team of security professionals in a fast-paced and nuanced environment.

• Strong written and verbal communication, attention to detail, interpersonal and networking skills.

• Ability to multitask cyber security incidents and projects alike. 

• Big-data platform implementation.

Roles and responsibilities:

Summary: The External Response team leader must oversee multiple global programs, manage 24/7 staff requirements, drive incident policies and procedures, and collaborate with various organizational incident response teams. In addition to incident response functions, this leader manages regular response drills, incident tracking systems, and other security tools. This is an integral part of the security of MSI's international operations. 

• Cyber Security Incident Response

• Manage a team of highly trained cybersecurity professionals

• Liaise with external parties

• Coordinate regular incident response drills and tabletop exercises

• Collaborate with multiple corporate stakeholders

• Manage incident tracking and other essential security software

• Develop and maintain incident response policies and procedures

• Report key performance indicators and SLA’s to leadership

• Ensure compliance with relevant industry standards and regulations (e.g., ISO 27001, NIST, etc.) in incident management processes

• Evaluate and recommend tools and technologies to enhance incident management capabilities.

Requirements:

• Lead and coordinate the incident response process from initial detection to resolution and post-incident review.

• Ability to handle sensitive information with the utmost confidentiality and integrity

• Experience conveying complex information to technical and non-technical audiences

• Exceptional attention to detail

• Comfort with ambiguity and a self-starter capable of working cross-functionally with engineering, policy, legal, and other teams 

• Ability to work in a fast-paced, operational environment, including non-standard work hours in response to Information Security incidents

• Excellent written communication skills and the proven ability to understand and present nuanced, complex technical information and metrics to both technical and non-technical audiences 

• Ability to learn complex ideas/methodologies quickly and use them to further the program

Desired:

• Bachelor’s Degree in Information Security or related degree

• 4+ years of experience in IT Security, audit, analysis, or investigative systems and procedures. 

• CISSP or other Security certifications

• Knowledge and experience using multiple industry-standard security tools (Splunk, XDR, XSOAR, etc.)

• Incident response/Security Operations Center background 

Note: Candidate must be able to go into the Chicago and/or Schaumburg 1-2 times a month.

#LI-MP2

#LI-HYBRD

Basic Requirements

• Bachelor's Degree with 4+ years of experience in Information Security, Incident Response, and/or Security Operations Center.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. 

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].