External Identity Product Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

Scientific/Technology

All Job Posting Locations:

São José dos Campos, São Paulo, Brazil, São Paulo, Brazil

Job Description:

Johnson & Johnson is recruiting for an Information Security & Risk Management (ISRM) External Identity Product Analyst, located in Brazil (São Paulo or São José dos Campos).

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years. We embrace research and science -- bringing innovative ideas, products, and services to advance the health and well-being of people. At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly-based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere.  

Every day, our more than 130,000 employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to equity. Proud to be an equal opportunity employer.

J&J is on a mission to centralize customer and external partner identity for our millions of users consuming services worldwide. The External Identity and Access Management (xIAM) team's goal is to improve users' experience by creating a single universal directory and primary ID that secures our customers and J&J systems.  

The External Identity Product Analyst will draft and refine requirements in the external customer identity backlog, facilitating refinement ceremonies, and prioritize the product backlog in partnership with the Product Owners across our suite of identity products. In addition to these responsibilities, they will support the adoption and integration of our platform for local applications in North America, Latin America, the Middle East, and East Asia (EMEA) regions.

The person will establish relationships with regional business and technology leaders to identify sector and country specific requirements.

They will help define adoption and feature roadmaps and collaborate with other Product Owners to influence the development of these features.

This person will also act as the key xIAM team contact for the regional ISRM Business Information Security Officer (BIS) organization, partnering to improve the xIAM intake process and provide detailed guidance on customer identity related concerns and best practices. 

 

A successful candidate will be an experienced Product Analyst, confident with managing a backlog and leading agile ceremonies. A preferred candidate would have a background in Security and / or Identity.  

Responsibilities:  

• Manage product backlogs via creation, refinement, and sizing of stories and related acceptance criteria 

• Partner with Product Owners to review features, application requests, and platform design to influence our product backlog 

• Relationship management across NA, EMEA and LATAM business technology leaders, defining adoption and feature roadmap timelines to drive xIAM use in region. 

• Facilitate Agile refinement ceremonies and act as backup for Scrum Master as needed 

• Partner across ISRM to define and influence security standards, application details, and intake flow process changes to better represent the identity challenges of the region. 

• Perform demos to partners of new Okta/Auth0 features or xIAM developed custom features. 

• Continue to train on the Okta and Auth0 platforms to expand product knowledge. 

Qualifications:  

• A Bachelor’s degree and a minimum of 5 years of experience in the information security or information technology sector 

• Demonstrated ability in Product Management or requirements gathering 

• Demonstrable experience drafting and refining agile stories and acceptance criteria in the Gherkin format 

• Experience managing a product backlog in JIRA 

• Experience partnering with enterprise leaders and representatives 

• Hands on experience defining and implementing product roadmaps 

• Basic knowledge of IAM principles, protocols (SAML, OIDC, OAuth, LDAP), and security standard processes 

• Strong written and verbal communication skills and the ability to work with a distributed team 

• Knowledge of artificial intelligence and hands-on experience using generative AI tools to improve productivity, analysis, and product outcomes 

• Strong problem-solving skills 

• Fluent/Very Proficient in English 

Preferred Knowledge, Skills and Abilities:  

• Project experience with Okta, Auth0, or other customer identity solutions (Azure B2C, EntraID, Forgerock, etc) 

• Experience working with large scale SaaS products (Identity tools, CRM platforms, etc) 

• Exposure to UI/UX design and development 

• Conceptual understanding of API integrations and API frameworks 

• Experience designing and maintaining Software Development Lifecycle documentation 

• Experience managing multiple partner's expectations and requirements at the same time 

• Ability to communicate technical knowledge to non-technical partners 

• Excellent organization and time management experience 

• Previous experience in professional services or consulting 

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Required Skills:

Preferred Skills:

Agile Product Development, Analytical Reasoning, Coaching, Collaboration, Competitive Landscape Analysis, Critical Thinking, Customer Alignment, Demand Forecasting, Human-Computer Interaction (HCI), Organizing, Product Development, Product Improvements, Product Strategies, Requirements Analysis, Research and Development, Software Development Life Cycle (SDLC), Software Development Management, Stakeholder Management, Technical Credibility, Technical Writing, Technologically Savvy