Posting Type
Remote/Hybrid
Job Overview
Become the linchpin of clear, customer-centered messaging as part of the GTM Enablement & Communications team (within Success Operations). You’ll lead planning and delivery of external communications by covering product updates, feature launches, and deprecations and ensuring Relativity’s clients are well-informed, empowered, and ready to succeed.You will elevate the messaging layer between Relativity’s product evolution and our customers’ understanding. As the go-to communications expert for external announcements, you will bring strategic intent, clarity, and consistency—driving higher adoption, reduced friction, and stronger engagement across channels.
Job Description and Requirements
Role Responsibilities
Draft, refine, and disseminate customer-facing communications including newsletters, direct emails, decks, and more.
Manage the external communications calendar, aligning deliverables with product release cycles and operational milestones.
Act as a strategic partner to Product Marketing, Product Management, Product Support, and Customer Success to ensure messaging accuracy and timing.
Serve as the communications liaison for external stakeholders, translating complex or technical changes into benefits-first, customer-ready language.
Monitor and iterate on communication processes—review workflows, approval paths, and delivery channels.
Measure engagement (e.g., open rates, community feedback), analyze effectiveness, and iterate for continuous improvement.
Collaborate with the broader GTM Enablement and Communications team to support the full readiness process, contributing to cross-functional initiatives beyond communications to ensure customers and partners are consistently prepared for product and operational changes.
Qualifications
5+ years of experience in communications, content strategy, product marketing, or a related function at a SaaS company.
Outstanding writing and editing skills, with a knack for framing complex topics in clear, customer-centered language.
Experienced in program or project management capabilities; adept at juggling timelines, input from multiple partners, and shifting priorities.
Familiarity with collaboration and communications tools (e.g., Asana, Salesforce, Confluence, Marketo) and comfort leveraging emerging technologies such as Copilot or other AI-driven tools to enhance productivity and content quality.
Demonstrated ability to collaborate across internal teams and operate with minimal supervision.
Customer-first mindset: proactive, detail-oriented, and capable of anticipating needs and questions.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$86,000 and $128,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Top Skills
What We Do
At Relativity, we build innovative and comprehensive tools for making sense of unstructured data. When more people can find the facts in mountains of documents, emails, and texts, more legal and data-centric matters can be resolved equitably. Join us in our mission to help our customers organize data, discover the truth, and act on it.
Relativity makes software to help users organize data, discover the truth and act on it. Its SaaS product, RelativityOne, manages large volumes of data and quickly identifies key issues during litigation and internal investigations. Relativity has more than 300,000 users in approximately 40 countries serving thousands of organizations globally primarily in legal, financial services and government sectors, including the U.S. Department of Justice and 198 of the Am Law 200.
Relativity does not tolerate racism or discrimination of any kind. We do not accept unfair treatment of any person or group of people. We’re committed to advocating for change to make our world a more inclusive, just place.
Why Work With Us
We believe in our team members and we want to help you own your career as part of a community of values-driven people who help customers around the world solve complex data challenges. At Relativity, you’ll take on challenging work, but you’ll also partner with talented colleagues and pursue plenty of learning and development opportunities.
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