Expression of Interest: Enterprise CRM Administrator / Business Analyst (Salesforce)

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department:

Position Type:

Salary Range:

Scheduled Weekly Hours:

Anticipated Start Date:

Length of Contract:

Posting Information

Posting Closing Date:

Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

What You’ll Do

Are you passionate about leveraging technology to improve client experiences and drive organizational effectiveness? Do you enjoy partnering with stakeholders to translate business needs into innovative technology solutions? This expression of interest for a CRM Application Administrator / Business Analyst will support the administration, optimization, and continuous evolution of Algonquin College’s Salesforce platform while helping advance institutional priorities and enhance the experience of employees, students, and external partners. 

In this dynamic role, you’ll play a senior, hands-on role in the administration, support, and enhancement of the College’s Salesforce environment. Reporting to the Manager, Enterprise Solutions Salesforce, you’ll work closely with stakeholders across the College to understand business requirements, analyze processes, and design solutions that align technology capabilities with institutional objectives. Acting as a trusted advisor, you’ll bridge business needs and technical solutions through stakeholder engagement, requirements gathering, solution design, system configuration, and ongoing support.

You’ll contribute to the successful delivery and continuous improvement of Salesforce Education Cloud and related applications by providing technical expertise, business analysis, operational support, and strategic guidance.

Your work will include supporting platform governance, developing documentation and training resources, promoting best practices, and helping ensure Salesforce solutions deliver maximum value to the College community. Leveraging strong client service, problem-solving, and analytical skills, you’ll play a key role in the ongoing evolution of the College’s Salesforce Centre of Excellence and established governance framework.

Key Areas of Focus

While responsibilities will evolve, future opportunities in this area are expected to contribute across the following areas:

Salesforce Administration & Platform Optimization

• Administer and maintain Salesforce Education Cloud.

• Configure and optimize platform functionality including objects, fields, page layouts, automation, security, and user access.

• Monitor platform performance and identify opportunities for continuous improvement.

• Evaluate new Salesforce features and recommend enhancements that support business objectives.

Business Analysis & Solution Design

• Partner with stakeholders across academic and administrative departments to understand business needs and challenges.

• Facilitate requirements-gathering sessions and business process reviews.

• Translate business requirements into user stories, functional specifications, and solution recommendations.

• Support future-state process design and business transformation initiatives.

User Experience, Adoption & Support

• Promote a client-centred approach to solution design and implementation.

• Provide guidance, training, and support to end users and delegated system administrators.

• Develop training materials, knowledge resources, and best practices documentation.

• Support adoption of new functionality and business processes across the College.

Reporting, Data & Insights

• Design and maintain reports and dashboards that support operational and strategic decision-making.

• Support data quality, integrity, and governance initiatives.

• Assist business units in leveraging Salesforce data to drive informed decisions and improve outcomes.

Governance & Continuous Improvement

• Contribute to Salesforce governance, standards, and release management practices.

• Support initiatives delivered through the College's Copado-managed DevOps framework.

• Participate in testing, quality assurance, and change management activities.

• Help establish and maintain administrative processes, documentation standards, and operational procedures.

Stakeholder Collaboration & Advisory Services

• Act as a trusted resource for clients, project teams, and College leadership.

• Provide technical and functional guidance on Salesforce capabilities and best practices.

• Collaborate with developers, administrators, and business stakeholders to support successful solution delivery.

• Contribute to the long-term evolution and sustainability of the College's Salesforce ecosystem.

Who We're Looking For

This role is suited for experienced Salesforce professionals who combine strong technical expertise with business analysis, collaboration, and client service capabilities.

Ideal candidates will demonstrate:

• Significant experience in Salesforce administration, business analysis, and CRM management.

• Experience supporting Salesforce Education Cloud.

• Strong knowledge of Salesforce configuration, automation, security, reporting, and user management.

• Demonstrated experience gathering requirements and translating business needs into effective technology solutions.

• Experience supporting business process improvement and organizational change initiatives.

• The ability to communicate complex technical concepts to a diverse range of stakeholders.

• Strong problem-solving, analytical, and relationship-building skills.

• Experience developing user documentation, training materials, and adoption strategies.

Salesforce Administrator and Advanced Administrator certifications are highly valued. Additional Salesforce certifications in Business Analysis, Platform App Builder, Experience Cloud, Sales Cloud, Service Cloud, Agentforce, or related disciplines would be considered assets.

A diploma or degree in Business, Computer Science, Information Technology, or a related field is preferred. Equivalent combinations of education and experience may also be considered.

Express Your Interest Now

Be among the first to be considered as roles become available.

Individuals interested in future CRM Application Administrator / Business Analyst opportunities are invited to submit:

• A current résumé;

• A brief statement of interest highlighting relevant Salesforce administration, business analysis, and CRM experience;

• A summary of Salesforce certifications and areas of expertise.

Submissions should emphasize demonstrated experience supporting enterprise Salesforce environments, stakeholder engagement, business process improvement, and solution implementation.

Note: Future opportunities in this area are expected to follow a hybrid work model, requiring employees to attend our Ottawa campus a minimum of two (2) days per week.

Why Join Algonquin College?

• Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers

• Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development. Availability depends on role and employment status.

• Company Culture: Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024

• Inclusion, Diversity, Equity, and Accessibility (IDEA): We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation

• Flexible Work Arrangement Policy. Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change).

How We Use AI in Hiring:  

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility:

Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities. If you require accommodation during the recruitment process, please contact the Human Resources department at [email protected]. While we thank all those who apply, only those to be interviewed will be contacted.