At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.
As an Express Services Partner, you'll be the backbone of our facility's operations—ensuring seamless patient care and efficient logistics. Working collaboratively with our healthcare team, you'll take ownership of critical transport, equipment management, and facility support functions that directly impact patient experience and safety.
Key Responsibilities:
- Deliver exceptional service by managing timely pickup and delivery of medical and non-medical equipment and supplies throughout the facility
- Maintain the highest standards of equipment care through thorough cleaning, charging, and sanitation protocols that support patient safety
- Provide compassionate and professional wheelchair and stretcher transport services, ensuring patient comfort and dignity
- Support the patient billing process by accurately assisting with equipment charges and documentation
- Contribute to facility cleanliness and efficiency by managing waste and linen handling operations
- Demonstrate proper lifting techniques and ergonomic practices consistently to protect yourself and others
- Leverage supply, transport, and discharge management systems to optimize workflow and communication across departments
Qualifications
EDUCATION/EXPERIENCE REQUIRED:
- High School diploma or G.E.D. equivalent.
- One to two (1-2) years of related experience.
- Possess excellent organizational skills, interpersonal and customer relation skills.
- Must be able to communicate effectively.
- Must maintain confidentiality of patient and unit-care data per HIPPA regulations.
- After initial training must be able to consistently demonstrate proper lifting techniques.
- After initial training, must be able to comprehend and utilize technology associated with supply/transport/discharge management software/systems.
Skills Required
- High school diploma or GED equivalent
- One to two years of related experience
- Excellent organizational skills
- Interpersonal and customer relations skills
- Effective communication skills
- Ability to maintain confidentiality of patient and unit-care data under HIPAA regulations
- Ability to consistently demonstrate proper lifting techniques after training
- Ability to comprehend and use supply, transport, and discharge management software or systems after training
What We Do
Henry Ford Health is a Detroit-headquartered academic healthcare system serving more than 2 million people across Michigan and beyond. Its integrated offerings include primary, preventive, urgent, specialty, home, and virtual care, health insurance, pharmacy, and eye care. The organization also advances clinical innovation, research, clinical trials, medical education, community health, health equity, and services for vulnerable communities throughout the region.
