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- Pay: Commission, based on performance
- Schedule: This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.
- Reports to: Service Manager
- Workplace: Onsite - Rockwall, TX
Why Join Our Team?
Join Honda Cars of Rockwall and become part of Lithia & Driveway (NYSE: LAD), a Fortune 500® company (#123! - 2026) and one of North America's largest automotive retailers. As an Express Lube Advisor, you'll help deliver an exceptional customer experience while building a rewarding career with outstanding growth and development opportunities.
What You'll Do
- Greet customers promptly and create a positive first impression in the service drive.
- Provide exceptional customer service by understanding vehicle maintenance needs and recommending appropriate services.
- Schedule and coordinate express maintenance services, including oil changes, tire rotations, multipoint inspections, and other routine maintenance.
- Communicate service recommendations, timelines, and costs clearly and professionally.
- Maintain regular contact with customers throughout the service process and ensure a seamless experience from check-in to vehicle delivery.
- Partner with technicians and service team members to ensure quality repairs and timely service completion.
- Identify opportunities to enhance the customer experience and build long-term customer relationships.
- Accurately document customer concerns, service requests, and completed work in dealership systems.
- Follow all company, manufacturer, and safety procedures while maintaining a professional appearance and work area.
- Help drive service department success by promoting maintenance programs and ensuring customer satisfaction.
What You'll Bring
- You will have a valid driver's license with an acceptable driving record.
- You have previous experience in automotive service, express maintenance, retail automotive, or a customer-facing environment.
- You have knowledge of routine vehicle maintenance services, including oil changes, tire rotations, and multi-point inspections.
- You can accurately create and maintain repair orders, service recommendations, and customer records.
- You are comfortable using computers, tablets, and dealership management systems.
Total Rewards
We offer a comprehensive benefits package designed to support you and your family, including:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
Skills Required
- Valid driver’s license with acceptable driving record
- Previous experience in automotive service, express maintenance, retail automotive, or other customer-facing environment
- Knowledge of routine vehicle maintenance services (oil changes, tire rotations, multi-point inspections)
- Ability to accurately create and maintain repair orders, service recommendations, and customer records
- Comfortable using computers, tablets, and dealership management systems
- High school graduate or equivalent; must be 18 years or older
Lithia Motors, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lithia Motors, Inc. and has not been reviewed or approved by Lithia Motors, Inc..
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Strong & Reliable Incentives — Sales-driven roles at busy stores can deliver good pay with a decent bonus structure, and commission-heavy plans reward volume. A “create your own paycheck” dynamic is described when hustle and long hours coincide with strong store traffic.
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Healthcare Strength — The core package includes medical, dental, vision, disability, life, and an EAP, with wellness resources, on-site clinics in select areas, and telemedicine highlighted. Discounts and employee pricing complement the benefits portfolio and bolster overall wellbeing support.
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Retirement Support — A 401(k) plan with company match and auto-enrollment is emphasized on benefits materials, with defined vesting and savings tools. Retirement programs are positioned as a core element of total compensation.
Lithia Motors, Inc. Insights
What We Do
Lithia Motors, Inc. is a nationwide automotive dealership group that provides vehicle sales, automotive repair, and financing services across hundreds of locations.
