About Customs Support Group
Customs Support Group (CSG) is the European market leader in customs services, operating across 15 countries. CSG is owned by private equity and a fast-growing, dynamic, data-driven company, dedicated to expanding its presence through strong organic growth and strategic acquisitions. Its key priorities include digital transformation, operational excellence and customer experience, all aimed at driving growth and enhancing efficiency.
Purpose of the Position / Responsibilities
The purpose of this position is to ensure the compliant, efficient, and timely execution of all customs-related processes within export operations. The role is responsible for preparing and verifying customs declarations, as well as ensuring compliance with all applicable customs and tax regulations.
In addition, the position involves communication and coordination with customers, authorities, and internal stakeholders to ensure smooth international goods movement and proper, transparent customs clearance procedures.
Areas of Responsibility
Customs Operations
Preparation of export declarations for exports from the EU (currently via ATLAS)
Preparation of all required customs declarations and documentation in compliance with customs and tax regulations
Execution of all formal customs procedures for exports in accordance with legal requirements
Port registrations for Frankfurt ZAPP (HDS, GM01, ASUMA-WKS)
Port registrations for western ports (PORTBASE, BHT, WHT, APCS)
Preparation of preferential trade documents (T2L/F, ATR, EUR.1, and similar documents)
Customer Management
Responding to customer inquiries regarding customs-related matters
Ensuring a service-oriented and customer-focused approach when dealing with internal and external customers
Stakeholder Management
Cooperation with customs authorities, including the submission of customs-related documentation
Coordination with other operational departments regarding import and export processes
Independent collaboration with authorities and internal departments in the event of customs-related irregularities
Communication Responsibilities
Clear and accurate coordination with customs authorities and internal departments
Documentation of all relevant customs clearance activities and transactions
Communication in German and English within international supply chains
Competencies
Professional expertise to independently prepare and review customs declarations
Decision-making authority in handling and resolving irregularities in customs procedures
Responsibility for the accurate determination and documentation of customs duties and import levies
Application of in-depth knowledge of customs law and related procedures
Ability to work independently, prioritize tasks, and organize workload effectively
Confident interaction with customers, authorities, and internal stakeholders
Skills Required
- Professional expertise in independently preparing and reviewing customs declarations
- In-depth knowledge of customs law and related procedures
- Ability to prepare customs documentation in compliance with customs and tax regulations
- Ability to determine and document customs duties and import levies accurately
- German and English communication skills
- Ability to handle and resolve irregularities in customs procedures
- Ability to work independently, prioritize tasks, and organize workload effectively
- Confident communication with customers, authorities, and internal stakeholders
What We Do
Empowering Global Trade CSG is the leading European provider of customs and trade solutions facilitating seamless cross-border operations through cutting-edge digital innovations and unmatched industry expertise. With a presence in all major European strategic locations and the most comprehensive service offering in the market, we deliver unparalleled value to our customers by enhancing their operational efficiency, optimizing duties and costs, ensuring regulatory compliance, and safeguarding their brand reputation amidst the ever-changing complexity of customs landscape. Backed by a team of over 1700 dedicated customs professionals, we ensure our clients' goods can cross borders with minimal risk and maximum efficiency without hassle or delay.
