The Role
Coordinate export bookings and shipment tracking, respond to local and overseas customer inquiries, liaise with carriers, warehouses, truckers and fumigation providers, ensure shipping documentation and SOP compliance, and coordinate internally with sales and documentation teams.
Summary Generated by Built In
The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane
Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.
Key Responsibilities
- Attending to local and overseas customer’s inquiries pertaining to rates ·
- Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival ·
- Responsible for bookings preparation and tele- marketing for local customer cargoes. ·
- Booking arrangement and follow up container status with carriers of containers. ·
- Dealing with warehouse over container status (change of vessels/departure date etc). ·
- Preparation of railing instructions and liaising with warehouse/truckers ·
- Follow up with shippers of any discrepancy in packages. ·
- Ensure all necessary shipping documents are in place within the given time frame ·
- Coordinate internally with sales and documentation team
Skills, Knowledge and Expertise
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Logistic/Transportation or equivalent.
- Required language(s): English, Malay, Mandarin (Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients)
- At least 1 Year(s) of working experience in the related field is required for this position.
- Preferably experience specialized in freight forwarding NVOCC industry
Benefits
- Career growth and development opportunities
- Medical insurance
- Yearly performance-based incentive bonus
- Annual dinner, company trip, team-building activities, and festive celebrations
- Parking claim, dental allowance, and annual health check
About
Scan-Group is the holding firm for a group of companies spanning the shipping and logistics, technology, and leisure industry with its headquarters in Copenhagen, Denmark. The firm is private and 100% Danish-owned with a strong presence in Asia, Europe, and North America.
Skills Required
- Diploma or higher in Business Studies/Administration/Management, Logistics/Transportation or equivalent
- Proficiency in English
- Proficiency in Malay
- Fluent in Mandarin (preferred for Mandarin-speaking clients)
- At least 1 year of relevant working experience
- Experience in freight forwarding / NVOCC industry
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The Company
What We Do
SCAN Group is a mission-driven healthcare organization dedicated to improving the health and independence of older adults. It operates SCAN Health Plan, one of the nation's largest not-for-profit Medicare Advantage plans, and invests in innovative care delivery models, such as the PACE (Program for All-Inclusive Care for the Elderly) model, to provide comprehensive, integrated care for vulnerable seniors in their homes and communities.
