Description
Growthspace is looking for a highly motivated and detail-oriented Experts Operations Manager to take ownership of our expert community and ensure seamless operational execution. In this role, you will be the focal point for all expert-related processes, driving efficiency, scalability, and engagement. You’ll collaborate with cross-functional teams, optimize workflows, and implement best practices to enhance our expert network and its impact.
Responsibilities:
- Ensure all operations unit-wide initiatives are carried on in an appropriate, cost-effective way.
- Improve operational management systems, processes and best practices
- Formulate strategic and operational objectives in accordance with goals and targets
- Work in collaboration with interface teams
- Work with and serve Growthspace experts community goals
- Implement unit’s SaaS tools
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts as per each running initiative
- Perform quality controls and monitor production KPIs
- Find ways to increase the quality of customer service.
Requirements
- 4+ years of experience as an Operations Manager or similar role in a fast-growth companies
- Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with internal and external stakeholders.
- Previous experience in complex operations or organizations
- Knowledge of organizational effectiveness and operations management
- Proven ability to build scalable and highly effective processes.
- Excellent English skills, both written and spoken (Native or mother-tongue level) - A must
- Experience in building training and onboarding programs
- Experience in facilitating webinars
- Experience from B2B, SaaS company – an advantage
- Degree in Business, Operations Management, or related field
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What We Do
At Growthspace, we believe that the future of Learning and Development is data-driven, measurable, and personalized for every employee. By combining the world’s most robust dataset and our network of global experts, we help employees and teams achieve their professional goals and business KPIs at scale. Select from short growth sprints, individual mentoring & coaching sessions, group workshops, internal mentoring programs, or lectures where employees can upskill, improve performance and career pathing. The Growthspace employee development platform is personalized and measurable enabling growth-driven organizations to manage all employee development initiatives on one scalable platform
