At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives and is committed to doing well by doing good.
As a Senior Technical Support Engineer, you will play a critical role in ensuring Finastra’s clients receive timely, expert-level support for our core banking solutions. You’ll act as a trusted advisor and problem-solver, working directly with clients to investigate and resolve complex technical issues. This role blends deep technical troubleshooting with strong client communication and collaboration across internal teams. You’ll be the go-to expert for our Equation platform and related technologies, helping to maintain high customer satisfaction and system reliability.
Responsibilities & Deliverables:- Act as a subject matter expert for Equation and related applications.
- Lead root cause analysis and resolution of technical issues across multiple environments.
- Provide detailed analysis and documentation to development teams for bug fixes or enhancements.
- Maintain and support existing features/modules, including performance tuning and patching. Participate in solution design reviews, test planning, and code reviews.
- Work in shifts and be open to occasional travel as needed.
- Investigating and resolving client-reported issues by replicating scenarios in test environments.
- Writing and executing scripts, analyzing logs, and documenting findings.
- Collaborating with development, QA, and product teams to drive resolution of complex problems.
- Participating in virtual client meetings to provide updates or gather additional context.
- Maintaining strong client relationships through clear, empathetic communication.
- Contributing to knowledge base articles and internal documentation for recurring issues.
Mandatory Technical Capabilities:
- Strong hands-on experience with Equation (Core), including:
- iSeries operations/navigation
- CL and RPG programming
- SQL and MQ/Queue management
- Familiarity with Java, IBM WebSphere, SOAP/REST APIs (Postman), and SQL Server
- Experience with Power BI and shared applications like FRA and Opics is a plus
Mandatory Non-Technical Capabilities:
- Excellent problem-solving and analytical skills
- Strong verbal and written communication, especially with external clients
- Ability to work independently and lead complex issue resolution
Nice-to-Have Skills:
- Leadership or mentoring experience
- Adaptability in fast-paced, cross-functional environments
- Financial services software development experience
Education & Certifications:
- Bachelor’s degree in computer science, IT, Mathematics, or related field
- ITIL Foundation Certification (preferred)
- Cloud certifications (AWS, Azure) or SQL/Java certifications (e.g., Oracle Certified Java Programmer)
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
· Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
· ESG: Benefit from paid time off for volunteering and donation matching.
· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
· Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
*Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!
Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.
Top Skills
What We Do
At Finastra our purpose is to unlock the power of finance for everyone & redefine finance for good. We’re the orchestrator of open finance; building and delivering innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We’re one of the world’s largest FinTechs, working with over 9,000 customers including 90 of the top 100 banks globally.
We’re creating a pioneering open platform that’s disrupting the financial industry, changing how financial software is developed and used. We believe in collaboration for innovation, to unlock the potential of people, businesses and communities. We have an unmatched portfolio of financial software and deliver mission critical solutions for financial institutions of all sizes, on premises or in the cloud. Our open architecture and platform approach embrace a wide ecosystem of partners and co innovators. Together we're leading the way in which applications are written, deployed and consumed in the world of financial services.
Our people mission is to be the most loved and inclusive fintech company in the world; a mission we take seriously. DE&I factors into everything we do and every decision we make as a business. When you join Finastra, you open up a world of possibilities. With us, you can supercharge financial institutions, big tech and fintech while also building a more inclusive finance industry.
We believe our people thrive when given the opportunity to be their authentic selves and we trust our people to work how, when and where they want; this is OPENworking. Our 2+ policy provides the perfect mix of focused work at home, coupled with the meaningful connection that comes from in person collaboration, coaching and community. We're rolling out a new programme where our people take as much leave as they need; we do not count vacation days and we trust our people to work in a way that suits them, when it suits them.
Come join the future of Fintech, and make your world. OPEN.
