1. - Plan, Support and solve the issue, by providing guidelines and solutions to customers concerning products, spare parts or installation advice by onsite service, e-mail, line application or phone call for both RoA overseas and Thailand local customer.
- Manage and planning resource for internal technical service team and external authorized service providers for resolve complaint and issue to obtain highest customer satisfactory.
- Planning, sourcing, certify and maintain Thailand authorized service providers for ensuring service coverage of the market.
2. - Handle quality complaint and technical/after sales issue for both RoA overseas and Thailand local customer.
- Gather information of all services, defective/claimed cases and report to manufacturing and relevant parties.
- Record and maintain case information as initial problem database(SF) for product quality implementation.
3. - Coaching product usage for internal and external customers.
- Arrange product training and be the trainer for product/technical training for both RoA overseas and Thailand local customer as well as authorized service provider.
- Actively create/modify knowledge database, FAQ’s and best work practice.
4. - Promote excellent and professional cooperation with interfacing departments for product quality improvement from the information, report, feedback and experiences from the site.
5. - Review & update working instruction/procedure to comply with ISO standard.
- Manage internal technical service team and external service provider to work accordance the procedure & company guideline.
- Support another task as assigned.
Think outside the box with us! #shapeandcreateSkills Required
- Experience in technical customer support
- Ability to manage technical service teams
- Familiarity with ISO standards
What We Do
Opportunities for go-getters and goal-setters – become part of Villeroy & Boch! Ceramic is our strength. But the ability to perceive things differently is also part of our DNA. For this precise reason, we are looking for motivated colleagues to join our 8,000 employees in 125 countries. People who are eager to make things happen and rise to new challenges. And to work with us to shape Villeroy & Boch's successful future. Find out more about our extensive and varied vacancies offering excellent career and development prospects – in departments including Marketing & Sales, Online Marketing & E-commerce, HR, Finance, SCM, IT and Production. Take your first step on the career ladder with Villeroy & Boch Pupils: build solid foundations for your career with an apprenticeship or a dual study programme. Students: from work experience to student traineeships or dissertation – opportunities are available in many different departments. Graduates: as part of our junior programme, we support you all the way to your first management position. Professionals: we offer exciting opportunities for people at all stages of their careers, from entry-level positions to management roles. You will take on exciting tasks as well as responsibility at Villeroy & Boch from day one. Because we firmly believe that each and every one of our employees has his or her own very individual strengths. We will help to you fully explore this valuable potential, with tailored training and development programmes, a balance between career and family life, an attractive working environment with impressive architecture, modern offices and a friendly atmosphere. And, of course, by rewarding outstanding performance. Visit our careers website now to find out more about the company and our current vacancies. We look forward to hearing from you. Visit villeroyboch.com/career! Legal notice & privacy policy: https://www.villeroy-boch.de/social-media-datenschutz-impressum.html
