Expert Support Engineer - Blue Yonder Enterprise Supply Chain Planning(ESP), BY Demand Planning, BY Fullfilment & PLSQL
Scope:
The WGS planning team supports global enterprise customers running mission-critical ESP solutions on Blue Yonder SaaS platforms.
Due to increased customer adoption of Planning SaaS solutions and growing complexity of integrated architectures, we are expanding the L3 SME support capability to strengthen escalation ownership, solution stability improvements, and service automation initiatives.
You will work closely with:
- Planning SMEs
- Platform Engineering teams
- Product Development teams
- Customer architects
- Integration teams
to ensure stable and scalable solution operations.
Our current technical environment:
- Software: Java, Java Script, GIT, Rest API, XML/XSLT, MS SQL, PL/SQL
- Application Architecture: MOCA, PageBuilder and Integrator
- Cloud Architecture: MS Azure
- Databases – Oracle / SQL Server
What you’ll do:
Escalation Ownership
- Resolve complex Demand & Fulfillment solution issues
- Lead root cause analysis for production defects
- Own solution stability improvements
- Partner with engineering teams for fixes
Solution Expertise
Act as SME for
- ESP
Customer Solution Stability
- Improve platform reliability Drive recurring issue elimination
- Enhance service adoption and consumption
Deployment & Upgrade Support
Provide technical leadership during:
- customer upgrades
- rollouts
- patch deployments
- post-go-live stabilization
Knowledge Engineering
- Document recurring issues
- Build reusable troubleshooting patterns
- Publish knowledge base articles
- Support internal enablement
What we are looking for:
Must Have Requirements:
- 10+ years SaaS / enterprise application support
- 6+ years Supply Chain Planning domain experience in BY
- Strong exposure to ESP module (any engine)
Technical Skills:
Expert-level:
- Oracle SQL / PL-SQL
- Unix / Linux environments
- Shell / Python scripting
- Production troubleshooting workflows
- Integration debugging
Process Knowledge
Candidate should understand:
- Incident management
- Problem management
- Change management
- SLA handling
- Ticket lifecycle ownership
- Excellent communication skills
- Customer-facing support capability
Nice to Have:
Experience with:
Azure cloud environments Splunk / AppDynamics monitoring Control-M schedulers
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- 10+ years of experience in the Software/SaaS industry
- 5+ years of Supply chain domain experience
- Experience working with Blue Yonder products
- Expert in Database programming/Data Modeling using Oracle SQL and/or MS SQL
- Advanced knowledge with operating systems (Windows, UNIX, LINUX)
- Experience in scripting languages: Unix Shell Scripting, PowerShell, Python, Perl
- Production support experience and awareness of ITIL
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
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