At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
Join Us and Make an Impact
Step into a role where your expertise truly matters. As an Expert Support Consultant, you’ll be at the heart of our Universal Banking Support team, ensuring the stability and performance of business‑critical banking systems used every day by millions of end users.
This is a customer‑facing L2 production support role, ideal for someone who enjoys diagnosing issues in live environments, working closely with bank clients, and seeing problems through to resolution.
If you’re motivated by problem‑solving, ownership, and real‑world impact, this role offers visibility, responsibility, and growth.
What You’ll Do
Act as a functional and technical expert for our Universal Banking platform in live production environments
Investigate, analyse, and resolve L2 production issues, including log analysis, scenario replication, and solution validation
Own customer cases end‑to‑end, ensuring clear communication, SLA awareness, and timely resolution
Collaborate with Development and Product teams, providing structured analysis and escalating validated defects where required
Test fixes and configuration changes before customer delivery to ensure stability and prevent regression
Build trusted relationships with banking clients through clear updates and effective expectation management
Work flexibly to support customer needs, including shift or on‑call coverage aligned to production support requirements
What You Bring
Functional experience in retail banking, universal banking, or payments
Hands‑on exposure to production support environments
Experience with application servers such as WebSphere, WebLogic, or JBoss
Knowledge of relational databases (Oracle, DB2, MSSQL) for investigation and analysis
Working knowledge of UNIX/Linux commands and basic scripting
Familiarity with Core Java concepts (for analysis and troubleshooting, not development‑heavy work)
Strong communication skills and a customer‑first mindset
Structured, analytical approach to diagnosing and resolving issues
Nice to Have
Experience supporting core banking or financial services platforms
Background in IT, Computer Science, or a related technical field
Comfort working with global, cross‑functional teams
Why You’ll Love Working Here
Work directly with high‑profile banking clients on real, meaningful production challenges
Grow your functional and technical expertise within a global banking technology organisation
Be part of a collaborative, supportive team where ownership and accountability are valued
Benefit from hybrid working, flexibility, and clear career progression
Ready to Make a Difference?
If you’re driven by problem‑solving, customer impact, and continuous learning, we’d love to meet you.
Apply today and join a team where your expertise keeps banks running.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
· Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
· Sustainability: Benefit from paid time off for volunteering and donation matching.
· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
· Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
*Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!
Skills Required
- Experience with WebSphere, WebLogic, or JBOSS application servers
- Knowledge of relational databases such as Oracle, DB2, or MSSQL
- Familiarity with Core Java concepts
- Working knowledge of UNIX commands and basic scripting
Finastra Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Finastra and has not been reviewed or approved by Finastra.
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Leave & Time Off Breadth — Leave is positioned as flexible/“unlimited” in many roles, which can support work-life balance when team norms allow it. Hybrid/flexible working is also framed as a core part of the overall rewards experience.
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Parental & Family Support — Parental leave is described as relatively generous in the US, with multiple references to roughly three months (or around 12 weeks) fully paid and equal leave for mothers and fathers. This is repeatedly highlighted as a meaningful component of the benefits package.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through offerings like an Employee Assistance Program and TaskHuman coaching, alongside volunteering time off and employee networks. These programs broaden total rewards beyond cash compensation.
Finastra Insights
What We Do
At Finastra our purpose is to unlock the power of finance for everyone & redefine finance for good. We’re the orchestrator of open finance; building and delivering innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We’re one of the world’s largest FinTechs, working with over 9,000 customers including 90 of the top 100 banks globally. We’re creating a pioneering open platform that’s disrupting the financial industry, changing how financial software is developed and used. We believe in collaboration for innovation, to unlock the potential of people, businesses and communities. We have an unmatched portfolio of financial software and deliver mission critical solutions for financial institutions of all sizes, on premises or in the cloud. Our open architecture and platform approach embrace a wide ecosystem of partners and co innovators. Together we're leading the way in which applications are written, deployed and consumed in the world of financial services. Our people mission is to be the most loved and inclusive fintech company in the world; a mission we take seriously. DE&I factors into everything we do and every decision we make as a business. When you join Finastra, you open up a world of possibilities. With us, you can supercharge financial institutions, big tech and fintech while also building a more inclusive finance industry. We believe our people thrive when given the opportunity to be their authentic selves and we trust our people to work how, when and where they want; this is OPENworking. Our 2+ policy provides the perfect mix of focused work at home, coupled with the meaningful connection that comes from in person collaboration, coaching and community. We're rolling out a new programme where our people take as much leave as they need; we do not count vacation days and we trust our people to work in a way that suits them, when it suits them. Come join the future of Fintech, and make your world. OPEN.
