Expert Solution Architect – Team Lead

Architect – Salesforce Marketing Cloud – Team Lead
About the Position
The ideal Architect candidate has extensive experience as a consultant and comprehensive knowledge of the Salesforce Marketing Cloud platform. The candidate must be able to lead requirement gathering sessions, design solutions and then develop those within the Salesforce platform. The candidate must also be able to manage customer expectations and scope by working closely with stakeholders and other internal parties as appropriate. Additionally, be able to manage and coordinate not just internal resources, but customer resources, teams and dependencies as well. The ideal candidate is not just able to ensure adherence to strict\regulated processes, but also provides thought leadership to our customer on how to improve those processes.

Responsibilities

• Assists various stakeholders and teams with understanding capabilities of the Salesforce Marketing Cloud platform.
• Works closely with various stakeholders to elicit, define and refine requirements for the Salesforce Marketing Cloud platform.
• Works closely with various stakeholders to design solutions involving the Salesforce Marketing Cloud platform. 
• Documents design solutions within the appropriate documents as dictated by the established development processes.
• Develops the documented solutions through hands on implementation or through directing other developers as necessary.
• Establishes and evolves best practices for the development efforts within the Salesforce Marketing Cloud platform.
• Provides leadership and guidance on all technical aspects of the Salesforce Marketing Cloud platform.
• Stays current on Salesforce Marketing Cloud platform features and capabilities. 
• Identifies risks to the platform or individual initiatives that they are engaged with and helps develop risk mitigations.
• Manages the first line of escalation with the customer with regards to the projects\programs being managed.

Requirements – Expert

• Bachelor’s degree in marketing, Computer Science, Information Systems, Computer Engineering, or equivalent degree

• 8+ years’ experience in an architect role.
• 6+ years’ experience with Salesforce Marketing Cloud.
• 6+ years’ experience with developing SQL with a RDBMS such as MySQL, Oracle, or MS SQL Server
• 2+ years’ experience with HTML, CSS and JavaScript
• 2+ years’ experience with SOAP APIs, REST APIs and integration techniques.
• 6+ years’ experience documenting business problems\requirements, designing solutions and authoring technical documentation.

Preferred

• Certifications (four of): SFMC Email Specialist, SFMC Developer, SFMC Consultant, SFMC Admin, SF CDP, SF Personalization (Interaction Studio), SF Intelligence (Datorama)
• Experience delivering solutions within waterfall and agile methodologies.
• Experience in a regulated industry is preferred but not required.

Primary Location City/State:

Homebased - Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants:  Please see our CCPA/CPRA Privacy Act notice here.

Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [email protected].