As a Expert Project Manager & Team Lead, you will play a dual role within the API BU Program Management Office (PMO). You will lead critical, high-impact projects while also mentoring and guiding a team of junior and mid-level Project Managers. In addition, you will be responsible for driving the adoption and continuous improvement of PMO standards and best practices — including maintaining our shared asset library and ensuring alignment across projects.
This role is ideal for someone who excels at both execution and enablement — someone who can lead by example, elevate the team, and still thrive in hands-on project delivery.
- Lead the end-to-end delivery of strategic and/or complex cross-functional projects.
- Define project scope, milestones, risks, governance structure, and success metrics.
- Drive alignment between multiple stakeholders, manage blockers, and escalate where needed.
- Maintain a steady cadence (e.g. weekly syncs, steering committees) to ensure momentum and visibility.
- Proactively manage risks, dependencies, and delivery health.
- Act as the people lead and mentor for a group of Project Managers with direct reporting line manager responsibilities.
- Support in the team member’s growth, feedback, and development. Advise in resource planning and capacity assessments across the team.
- Be a go-to person for peer reviews, strategic project escalations, and project “second opinions.”
- Drive adoption of PMO best practices across projects (e.g. use of frameworks, risk logs, status updates).
- Own and maintain the PMO asset library, making sure assets are useful, up to date, and easy to adopt.
- Identify recurring issues, gaps, or inefficiencies in how projects are run, and proactively propose improvements.
- Help onboard new PMs and ensure consistency in project execution across the PMO.
Required:
- You have 10+ years of project/program management experience, ideally with exposure to both tactical execution and strategic initiatives.
- You’ve previously worked in a matrixed or supportive PMO model, and understand how to influence without formal authority.
- You’ve extensive experience in managing software projects.
- You’ve mentored or led other PMs before, and are comfortable giving feedback, coaching, and enabling others to succeed.
- You have strong stakeholder management skills and are comfortable working with technical, business, and leadership audiences.
- You are proactive, hands-on, and deeply care about making projects succeed.
- Medical Insurance
- Glasses
- Life Insurance - Allianz Family
- Kafeteria - My Benefit
- Ericsson Care Line
- Discretionary Time Off (DTO)
- Volunteer Time (VTO)
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
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There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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