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The Expert Program Manager is a strategic, cross-functional leader within the Payment Integrity organization who partners closely with leadership and multiple business teams to translate strategic priorities into actionable work plans and drive successful execution of key initiatives.
This role is responsible for bringing structure, visibility, and accountability to complex programs spanning data, analytics, technology, operational improvement, and emerging AI capabilities. The individual will facilitate planning, coordinate execution across multiple teams, manage dependencies and risks, and ensure strategic initiatives are delivered on time and aligned with organizational objectives.
The ideal candidate is a highly organized program leader with extensive experience managing large-scale, cross-functional initiatives in fast-paced environments. They excel at breaking complex strategies into manageable workstreams, developing clear execution plans, and driving progress through influence, collaboration, and effective stakeholder engagement.
- Translate long-term strategic objectives into actionable work plans and 12-week planning cycles.
- Drive execution of complex programs and projects across multiple Payment Integrity teams and business functions.
- Create structure, visibility, and accountability around priorities, deliverables, timelines, and outcomes.
- Develop and maintain integrated program plans, roadmaps, milestones, and status reporting for leadership stakeholders.
- Identify, monitor, and manage program risks, issues, dependencies, and decision points.
- Facilitate cross-functional collaboration to ensure alignment across business and technology teams.
- Lead stakeholder communications and executive reporting, providing visibility into program health, accomplishments, challenges, and key decisions.
- Support initiatives involving data infrastructure, data warehousing, vendor solutions, analytics platforms, and emerging AI and machine learning capabilities.
- Coordinate planning and execution activities using Agile methodologies, ensuring work is organized into manageable workstreams and sprints where appropriate.
- Develop presentation materials and executive-level communications that support strategic decision-making.
- Partner with business leaders to prioritize work, address obstacles, and ensure successful delivery of organizational goals.
- Maintain program documentation and knowledge repositories to support transparency and organizational effectiveness.
- Drive continuous improvement of program management processes, tools, and team collaboration practices.
- Bachelor's degree or equivalent combination of education and experience.
- 7+ years of program management, project management, or related leadership experience.
- Demonstrated success leading large, complex, cross-functional initiatives from planning through execution.
- Experience working with multiple stakeholders and teams in fast-paced, evolving environments.
- Healthcare, health insurance, payment integrity, analytics, or related industry experience.
- Strong program and project management expertise with the ability to break complex initiatives into manageable workstreams and execution plans.
- Proven ability to drive execution and deliver results across cross-functional teams without direct authority.
- Exceptional organizational, communication, and stakeholder management skills.
- Strong analytical and problem-solving skills with the ability to identify trends, risks, and opportunities.
- Experience supporting initiatives involving data infrastructure, data warehousing, reporting, analytics, or technology implementations.
- Working knowledge of Agile methodologies, Scrum practices, and iterative planning approaches.
- Experience utilizing project and analytics tools such as: Jira, Confluence, Power BI, Tableau, JMP, Microsoft Office Suite
- Exposure to AI, machine learning, or advanced analytics initiatives is a plus, but not required.
- Ability to communicate effectively with both technical and non-technical audiences.
- Strong influencing, facilitation, negotiation, and conflict-resolution skills.
- Experience operating in environments undergoing transformation and organizational change.
- Demonstrated ability to bring clarity, structure, and momentum to evolving programs and strategic initiatives.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 24. $123,600 - $267,800.
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- 7+ years of program management, project management, or related leadership experience
- Experience leading large, complex, cross-functional initiatives from planning through execution
- Experience working with multiple stakeholders and teams in fast-paced, evolving environments
- Healthcare, health insurance, payment integrity, analytics, or related industry experience
- Strong program and project management expertise, including breaking complex initiatives into workstreams and execution plans
- Ability to drive execution across cross-functional teams without direct authority
- Exceptional organizational, communication, and stakeholder management skills
- Strong analytical and problem-solving skills
- Experience with data infrastructure, data warehousing, reporting, analytics, or technology implementations
- Working knowledge of Agile methodologies, Scrum practices, and iterative planning
- Experience using Jira, Confluence, Power BI, Tableau, JMP, or Microsoft Office Suite
- Exposure to AI, machine learning, or advanced analytics initiatives
- Ability to communicate effectively with technical and non-technical audiences
- Strong influencing, facilitation, negotiation, and conflict-resolution skills
- Experience operating in transformation and organizational change environments
- Ability to bring clarity, structure, and momentum to evolving programs and strategic initiatives
Delta Dental Insurance Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delta Dental Insurance Company and has not been reviewed or approved by Delta Dental Insurance Company.
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Retirement Support — Retirement support is positioned as a standout element, including a sizable automatic 401(k) contribution plus additional matching. This boosts overall total-rewards value even when base pay is viewed as only mid-market in some areas.
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Affordable Benefits — Core coverage is framed as unusually low-cost to employees, including fully employer-paid dental and vision and low employee contribution medical options. This creates meaningful take-home value beyond cash compensation.
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Leave & Time Off Breadth — Time-off offerings are described as generous, including broad PTO/holidays and additional paid leave features such as parental leave. These policies increase perceived rewards and help balance workload demands.
Delta Dental Insurance Company Insights
What We Do
At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
